Operations Management: Sustainability and Supply Chain Management (12th Edition)
12th Edition
ISBN: 9780134130422
Author: Jay Heizer, Barry Render, Chuck Munson
Publisher: PEARSON
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 7, Problem 14DQ
Summary Introduction
To determine: The meaning of automatic identification system and how service organizations can use it to increase productivity and a variety of services at the same time.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Explain what an automatic identification system (AIS) is and how service organisations can use it to boost efficiency while expanding the range of services available.
How a customer measures the service delivery of an organization?
1. Discuss how your client may determine the customer cost for its service, including non-monetary costs (time, effort, and perceived risk)
When considering Customer Cost, we need to understand the perceived cost of its customer’s. From a customer’s point of view, the costs involved in buying and using a service is only part of the price charged by the supplier. Related monetary and non-monetary costs make up the other costs of the service.
Time Office Automation may determine their Customer Cost for its service, including monetary and non-monetary costs, depending on various factors such as:
The time taken to perform the service.
The costs of the parts used / needed.
Labour Costs.
The costs their competitors are charging, to provide a competitive rate.
A call out fee, time, and money (for fuel, etc) used to drive to the customers location.
Cost of shipping.
Quality of service, Time Office Automation’s staff has more than 25 years of experience in the field, therefore, could…
Chapter 7 Solutions
Operations Management: Sustainability and Supply Chain Management (12th Edition)
Ch. 7.S - Prob. 1DQCh. 7.S - Prob. 2DQCh. 7.S - Prob. 3DQCh. 7.S - How is actual, or expected, output computed?Ch. 7.S - Explain why doubling the capacity of a bottleneck...Ch. 7.S - Distinguish between bottleneck time and throughput...Ch. 7.S - Prob. 7DQCh. 7.S - Prob. 8DQCh. 7.S - Prob. 9DQCh. 7.S - Prob. 10DQ
Ch. 7.S - Explain how net present value is an appropriate...Ch. 7.S - Prob. 12DQCh. 7.S - What are the techniques available to operations...Ch. 7.S - Amy Xias plant was designed to produce 7,000...Ch. 7.S - For the past month, the plant in Problem S7.1,...Ch. 7.S - If a plant has an effective capacity of 6,500 and...Ch. 7.S - Prob. 4PCh. 7.S - Material delays have routinely limited production...Ch. 7.S - Prob. 6PCh. 7.S - Southeastern Oklahoma State Universitys business...Ch. 7.S - Under ideal conditions, a service bay at a Fast...Ch. 7.S - A production line at V. J. Sugumarans machine shop...Ch. 7.S - A work cell at Chris Ellis Commercial Laundry has...Ch. 7.S - The three-station work cell Illustrated in Figure...Ch. 7.S - The three-station work cell at Pullman Mfg., Inc....Ch. 7.S - The Pullman Mfg., Inc., three-station work cell...Ch. 7.S - Klassen Toy Company, Inc., assembles two parts...Ch. 7.S - Prob. 15PCh. 7.S - Prob. 16PCh. 7.S - Markland Manufacturing intends to increase...Ch. 7.S - Using the data in Problem S7.17. a. What is the...Ch. 7.S - Given the data in Problem S7.17, at what volume...Ch. 7.S - Janelle Heinke, the owner of HaPeppas!, is...Ch. 7.S - Prob. 21PCh. 7.S - Prob. 22PCh. 7.S - Prob. 23PCh. 7.S - Prob. 24PCh. 7.S - Prob. 25PCh. 7.S - As a prospective owner of a club known as the Red...Ch. 7.S - Prob. 27PCh. 7.S - James Lawsons Bed and Breakfast, in a small...Ch. 7.S - Prob. 33PCh. 7.S - Prob. 34PCh. 7.S - Prob. 35PCh. 7.S - What is the present value of 5,600 when the...Ch. 7.S - Prob. 37PCh. 7.S - Prob. 38PCh. 7.S - Bolds Gym, a health club chain, is considering...Ch. 7.S - Prob. 1VCCh. 7.S - Prob. 2VCCh. 7.S - Prob. 3VCCh. 7 - What is process strategy?Ch. 7 - Prob. 2DQCh. 7 - Prob. 3DQCh. 7 - What is process redesign?Ch. 7 - Prob. 5DQCh. 7 - Name the tour quadrants of the service process...Ch. 7 - Prob. 7DQCh. 7 - Prob. 8DQCh. 7 - Identify manufacturing firms that compete on each...Ch. 7 - Identify the competitive advantage of each of the...Ch. 7 - Prob. 11DQCh. 7 - Identify the competitive advantage of each of the...Ch. 7 - Prob. 13DQCh. 7 - Prob. 14DQCh. 7 - Prob. 15DQCh. 7 - Explain what a flexible manufacturing system (FMS)...Ch. 7 - Prob. 17DQCh. 7 - Prob. 18DQCh. 7 - Prob. 19DQCh. 7 - Prob. 1PCh. 7 - Prob. 2PCh. 7 - Prob. 3PCh. 7 - Prob. 4PCh. 7 - Prob. 5PCh. 7 - Ski Boards, Inc., wants to enter the market...Ch. 7 - Prob. 7PCh. 7 - Prob. 8PCh. 7 - Metters Cabinets, Inc., needs to choose a...Ch. 7 - Prob. 10PCh. 7 - Prob. 11PCh. 7 - Prob. 12PCh. 7 - Rochester Manufacturings Process Decision...Ch. 7 - Prob. 2CSCh. 7 - Prepare the case for an optimistic sales manager...Ch. 7 - Prob. 1.1VCCh. 7 - Prob. 1.2VCCh. 7 - Prob. 1.3VCCh. 7 - Prob. 1.4VCCh. 7 - Prob. 2.1VCCh. 7 - Prob. 2.2VCCh. 7 - Process Strategy at Wheeled Coach Video Case Video...Ch. 7 - Prob. 2.4VC
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- What is the importance of the relationship between the technology that is used by companies today and how that technology can be used to effect customer service ?arrow_forwardAs it applies to customer service, what is “ease of doing business”?arrow_forwardDiscuss the ethical considerations in the collection and use of customer data within CRM.arrow_forward
- Effective management of customer service requires measurement. Discuss the nature of performance measurement in the customer service area.arrow_forwardWhat is the best CUSTOMER SERVICE MANAGEMENT?arrow_forwardList and explain how customer relationship management software saves money and helps.arrow_forward
- explain the differences between customer satisfaction and service quality.arrow_forwardhow should a customer problem be handled or solved by the company or business organization?arrow_forwardWhen it comes to customer service, companies may become involved at three different levels. To begin, what are they and what purpose do they serve. Also, what do you believe is the most important factor in ensuring the success of an implementation?arrow_forward
- The use of lights are essential in our life especially at night. Many places can be dangerousif the lights are not function correctly. To date, many light monitoring systems have beendeveloped to monitor the condition of the lights. The system is not limited to monitor theperformance of lighting in public areas but it also useful for private use. Although traditionaltechniques such as Zigbee and Bluetooth have been applied to the light monitoring system,however, the system has a technical limitation, the cost of installation and maintenance ishigh and the use of them is not ideal in long distance communication especially in largearea.Your team were appointed as the developer to develop an autonomous lighting monitoringsystem for University. Your ultimate tasks are to prepare a completeproject management blueprints for the project. You were given six (6) months to completethe project with a budget of RM600, 000.00 to implement the plan. 1) Develop a strategy for scope validation and…arrow_forwardThe use of lights are essential in our life especially at night. Many places can be dangerousif the lights are not function correctly. To date, many light monitoring systems have beendeveloped to monitor the condition of the lights. The system is not limited to monitor theperformance of lighting in public areas but it also useful for private use. Although traditionaltechniques such as Zigbee and Bluetooth have been applied to the light monitoring system,however, the system has a technical limitation, the cost of installation and maintenance ishigh and the use of them is not ideal in long distance communication especially in largearea.Your team were appointed as the developer to develop an autonomous lighting monitoringsystem for University. Your ultimate tasks are to prepare a completeproject management blueprints for the project. You were given six (6) months to completethe project with a budget of RM600, 000.00 to implement the plan.\ 1) Develop a response strategy for one of the…arrow_forwardThe use of lights are essential in our life especially at night. Many places can be dangerousif the lights are not function correctly. To date, many light monitoring systems have beendeveloped to monitor the condition of the lights. The system is not limited to monitor theperformance of lighting in public areas but it also useful for private use. Although traditionaltechniques such as Zigbee and Bluetooth have been applied to the light monitoring system,however, the system has a technical limitation, the cost of installation and maintenance ishigh and the use of them is not ideal in long distance communication especially in largearea.Your team were appointed as the developer to develop an autonomous lighting monitoringsystem for University. Your ultimate tasks are to prepare a completeproject management blueprints for the project. You were given six (6) months to completethe project with a budget of RM600, 000.00 to implement the plan 1) Create a risk register for the projectarrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.