Operations Management (Comp. Instructor's Edition)
13th Edition
ISBN: 9781259948237
Author: Stevenson
Publisher: MCG
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Chapter 7, Problem 10DRQ
Summary Introduction
To determine: The usefulness of flow process and worker-machine.
Introduction: The amount of the dependency on human effort by an organization in terms of achieving its goals is given by the work design. It is directly linked to the productivity of an organization where good work design helps in achieving high productivity.
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Prepare a run diagram for this emergency call data. Use five-minute intervals (i.e., count the calls received in each five-
minute interval. Use intervals of 0-4, 5-9, etc.). Note: Two or more calls may occur in the same minute; there were
three operators on duty this night. What can you conclude from the run chart?
Call
Time
Call
Time
Call
Time
1
2
3
4
5
6
7
8
9
10
11
1:03
1:06
1:09
1:11
1:12
1:17
1:21
1:27
1:28
1:29
1:31
12
13
14
15
16
17
18
19
20
21
22
1:36
1:39
1:42
1:43
1:44
1:47
1:48
1:50
1:52
1:53
1:56
23
24
25
26
27
28
29
30
31
32
33
1:56
2:00
2:00
2:01
2:02
2:03
2:03
2:04
2:06
2:07
2:08
Call
34
35
36
37
38
39
40
41
42
Time
2:08
2:11
2:12
2:12
2:13
2:14
2:14
2:16
2:19
a. re-organize the above data for your analysis (using five-minute intervals; 0-4, 5-9, etc)
b. Provide your diagram that shows the number of emergency calls by eacn five-minute intervals from 1am to 2:20am
c. what can you conclude from the chart?
How could a customer survey card be used to monitor the performance of hotel desk clerks?
What other ways can you interpret a process, other than a process map?
Chapter 7 Solutions
Operations Management (Comp. Instructor's Edition)
Ch. 7.S - Prob. 1DRQCh. 7.S - Prob. 2DRQCh. 7.S - Prob. 3DRQCh. 7.S - Prob. 4DRQCh. 7.S - Prob. 5DRQCh. 7.S - Prob. 6DRQCh. 7.S - Prob. 7DRQCh. 7.S - Prob. 8DRQCh. 7.S - Prob. 9DRQCh. 7.S - Prob. 10DRQ
Ch. 7.S - Prob. 1PCh. 7.S - Prob. 2PCh. 7.S - Prob. 3PCh. 7.S - Prob. 4PCh. 7.S - Prob. 5PCh. 7.S - Prob. 6PCh. 7.S - Prob. 7PCh. 7.S - Prob. 8PCh. 7.S - Prob. 9PCh. 7.S - Prob. 10PCh. 7.S - Prob. 11PCh. 7.S - Prob. 12PCh. 7.S - Prob. 13PCh. 7.S - Prob. 14PCh. 7.S - Prob. 15PCh. 7.S - Prob. 16PCh. 7.S - Prob. 17PCh. 7.S - Prob. 18PCh. 7.S - Prob. 19PCh. 7.S - Prob. 1CQCh. 7.S - Prob. 2CQCh. 7.S - Prob. 3CQCh. 7 - Prob. 1DRQCh. 7 - What are some of the main advantage and...Ch. 7 - Prob. 3DRQCh. 7 - Prob. 4DRQCh. 7 - Prob. 5DRQCh. 7 - Prob. 6DRQCh. 7 - Prob. 7DRQCh. 7 - What are motion study principles? How are they...Ch. 7 - Prob. 9DRQCh. 7 - Prob. 10DRQCh. 7 - Prob. 11DRQCh. 7 - Prob. 12DRQCh. 7 - Prob. 13DRQCh. 7 - Prob. 14DRQCh. 7 - Prob. 15DRQCh. 7 - Prob. 16DRQCh. 7 - Prob. 17DRQCh. 7 - Prob. 18DRQCh. 7 - Prob. 19DRQCh. 7 - Prob. 1TSCh. 7 - Prob. 2TSCh. 7 - Prob. 3TSCh. 7 - Prob. 1CTECh. 7 - Prob. 2CTECh. 7 - Prob. 3CTECh. 7 - Prob. 1PCh. 7 - Prob. 2PCh. 7 - Prob. 3PCh. 7 - Given these observed times (in minutes) for four...Ch. 7 - Prob. 5PCh. 7 - Prob. 6PCh. 7 - Prob. 7PCh. 7 - Prob. 8PCh. 7 - Prob. 9PCh. 7 - Prob. 10PCh. 7 - Prob. 11PCh. 7 - Prob. 12PCh. 7 - Prob. 13PCh. 7 - An analyst made the following observations about...Ch. 7 - Prob. 15PCh. 7 - Prob. 16PCh. 7 - Prob. 17PCh. 7 - Prob. 18PCh. 7 - Prob. 19P
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- Prepare a run diagram for this emergency call data. Use five-minute intervals (i.e., count the calls received in each five-minute interval. Use intervals of 0 to 4, 5 to 9, etc.). Note: Two or more calls may occur in the same minute; there were three operators on duty this night. What can you conclude from the run chart?arrow_forwardWhat are three key performance indicators (KPIs) that a doctor's or dentist's office may use to assess the patient experience during an office visit?arrow_forwardWhy most companies tend to use quantitative measurements?arrow_forward
- Identify the key processes in the human resources department of a named company and describe how you will ensure an effective ‘quality control’ exercise of each key process.arrow_forwardHow reliable is the result of work sampling activity in determining working time and idle time of the operator?arrow_forwardState the difference between quantitative measurements and qualitative measurements.arrow_forward
- What is Flow process charts ?arrow_forward8. A teller at a drive-up window at a bank had the following service times (in minutes) for 20 randomly selected customers: SAMPLE 1 2 3 4 4.5 4.6 4.5 4.7 4.2 4.5 4.6 4.6 4.2 4.4 4.4 4.8 4.3 4.7 4.4 4.5 4.3 4.3 4.6 4.9 Select a chart to monitor the central tendency of the process, what are the 3-sigma control limits using a mean chart? Keep 3 decimal places. Select one: a. LCL = 4.212, UCL = 4.788 b. LCL = 4.414, UCL = 4.586 c. LCL = 4.245, UCL = 4.755 d. None of the other options. e. LCL = 4.385, UCL = 4.615arrow_forwardManagement of Mittel Rhein AG of Köln, Germany, would like to reduce the amount of time between when a customer places an order and when the order is shipped. For the first quarter of operations during the current year the following data were reported: Inspection time- 0.7 daysWait time (from order to start of production) -16.6 daysProcess time -2.7 daysMove time -1.3 daysQueue time- 4.5 daysRequired:1. Compute the throughput time. (Round your answer to 1 decimal place.) 2. Compute the manufacturing cycle efficiency (MCE) for the quarter. (Round your answer to the nearest whole percentage (i.e., 0.12 should be entered as 12).) 3. What percentage of the throughput time was spent in non–value-added activities? (Round your answer to the nearest whole percentage (i.e., 0.12 should be entered as 12).) 4. Compute the delivery cycle time. (Round your intermediate calculations and final answer to 1 decimal place.) 5. If by using Lean Production all queue…arrow_forward
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