Principles Of Operations Management
11th Edition
ISBN: 9780135173930
Author: RENDER, Barry, HEIZER, Jay, Munson, Chuck
Publisher: Pearson,
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 6.S, Problem 21P
Summary Introduction
To establish: Upper and lower control limits for the given data.
Introduction: Control charts used to determine whether the process is under control or not. Attributes and variables are the factors under the control charts.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
7
West Battery Corp. has recently been receiving complaints from retailers that its 9-volt batteries are not lasting as long as other name brands. James West, head of the TQM program at
West's Austin plant, believes there is no problem because his batteries have had an average life of 60 hours, about 10% longer than competitors' models. To raise the lifetime above this
level would require a new level of technology not available to West. Nevertheless, he is concerned enough to set up hourly assembly line checks. Previously, after ensuring that the
process was running properly, West took samples of 5 9-volt batteries for 25 test to establish the standards for control chart limits. Those 25 tests are shown in the following table:
Sample Data
Sample Data
Hour
Hour
Sample
Taken
1
Sample
Taken
1
2
4
5
R
2
3
4
R
1
60
61
60
59
67
61.4
8
14
62
69
51
62
56
60.0
18
55
57
70
56
46
56.8
24
15
67
53
63
69
70
64.4
17
60
45
58
49
57
53.8
15
16
72
58
51
44
64
57.8
28
66
81
61
51
60
63.8
30
17
49
49
58
68…
S
Book
Hint
Print
eferences
Problem 13-2 (Algo)
A metal fabricator produces connecting rods with an outer diameter that has a 1 ± 0.02 inch specification. A machine operator takes
several sample measurements over time and determines the sample mean outer diameter to be 1.004 inches with a standard deviation
of 0.006 inch.
Calculate the process capability index for this example. (Round your answer to 3 decimal places.)
Process capability index
Chapter 6 Solutions
Principles Of Operations Management
Ch. 6.S - Prob. 1DQCh. 6.S - Define in statistical control.Ch. 6.S - Prob. 3DQCh. 6.S - Prob. 4DQCh. 6.S - Prob. 5DQCh. 6.S - Prob. 6DQCh. 6.S - Prob. 7DQCh. 6.S - Prob. 8DQCh. 6.S - Prob. 9DQCh. 6.S - Prob. 10DQ
Ch. 6.S - Prob. 11DQCh. 6.S - Prob. 12DQCh. 6.S - Prob. 13DQCh. 6.S - Prob. 14DQCh. 6.S - Prob. 15DQCh. 6.S - Prob. 16DQCh. 6.S - Prob. 17DQCh. 6.S - Prob. 18DQCh. 6.S - Prob. 19DQCh. 6.S - Prob. 1PCh. 6.S - Prob. 2PCh. 6.S - Prob. 3PCh. 6.S - Prob. 4PCh. 6.S - Prob. 5PCh. 6.S - Prob. 6PCh. 6.S - Prob. 7PCh. 6.S - Prob. 8PCh. 6.S - Prob. 9PCh. 6.S - Prob. 10PCh. 6.S - Prob. 11PCh. 6.S - Prob. 12PCh. 6.S - Prob. 13PCh. 6.S - Prob. 14PCh. 6.S - Prob. 15PCh. 6.S - Prob. 16PCh. 6.S - Prob. 17PCh. 6.S - Prob. 18PCh. 6.S - Prob. 19PCh. 6.S - Prob. 20PCh. 6.S - Prob. 21PCh. 6.S - Prob. 22PCh. 6.S - Prob. 23PCh. 6.S - Prob. 24PCh. 6.S - Prob. 25PCh. 6.S - Prob. 28PCh. 6.S - Prob. 29PCh. 6.S - Prob. 30PCh. 6.S - Prob. 32PCh. 6.S - Prob. 33PCh. 6.S - Prob. 34PCh. 6.S - Prob. 35PCh. 6.S - Prob. 36PCh. 6.S - Prob. 37PCh. 6.S - Prob. 39PCh. 6.S - Prob. 40PCh. 6.S - Prob. 41PCh. 6.S - Prob. 42PCh. 6.S - Prob. 43PCh. 6.S - Prob. 44PCh. 6.S - Prob. 45PCh. 6.S - Prob. 46PCh. 6.S - Prob. 48PCh. 6.S - Prob. 49PCh. 6.S - Prob. 50PCh. 6.S - Prob. 51PCh. 6.S - Prob. 52PCh. 6.S - Prob. 53PCh. 6.S - Prob. 54PCh. 6.S - Prob. 55PCh. 6.S - Prob. 1CSCh. 6.S - Prob. 2CSCh. 6.S - Prob. 1.1VCCh. 6.S - Prob. 1.2VCCh. 6.S - Prob. 1.3VCCh. 6.S - Prob. 2.1VCCh. 6.S - Prob. 2.2VCCh. 6.S - Prob. 2.3VCCh. 6.S - Prob. 2.4VCCh. 6 - Prob. 1EDCh. 6 - Prob. 1DQCh. 6 - Prob. 2DQCh. 6 - Prob. 3DQCh. 6 - Prob. 4DQCh. 6 - Prob. 5DQCh. 6 - Prob. 6DQCh. 6 - Prob. 7DQCh. 6 - Prob. 8DQCh. 6 - Prob. 9DQCh. 6 - Prob. 10DQCh. 6 - Prob. 11DQCh. 6 - Prob. 12DQCh. 6 - Prob. 13DQCh. 6 - Prob. 14DQCh. 6 - Prob. 15DQCh. 6 - Prob. 16DQCh. 6 - Prob. 17DQCh. 6 - Prob. 18DQCh. 6 - An avant-garde clothing manufacturer runs a series...Ch. 6 - Prob. 2PCh. 6 - Prob. 3PCh. 6 - Prob. 4PCh. 6 - Kathleen McFaddens restaurant in Boston has...Ch. 6 - Prob. 6PCh. 6 - Prob. 7PCh. 6 - Prob. 8PCh. 6 - Prob. 9PCh. 6 - Prob. 10PCh. 6 - Prob. 11PCh. 6 - Prob. 12PCh. 6 - Prob. 13PCh. 6 - Prob. 14PCh. 6 - Prob. 15PCh. 6 - Prob. 16PCh. 6 - Prob. 17PCh. 6 - Prob. 18PCh. 6 - Prob. 19PCh. 6 - Prob. 20PCh. 6 - Prob. 21PCh. 6 - Prob. 1CSCh. 6 - Prob. 2CSCh. 6 - Prob. 3CSCh. 6 - Prob. 1.1VCCh. 6 - Prob. 1.2VCCh. 6 - Prob. 1.3VCCh. 6 - Prob. 1.4VCCh. 6 - Prob. 2.1VCCh. 6 - Prob. 2.2VCCh. 6 - Prob. 2.3VCCh. 6 - Prob. 2.4VCCh. 6 - Prob. 3.1VCCh. 6 - Prob. 3.2VCCh. 6 - Prob. 3.3VCCh. 6 - Prob. 3.4VCCh. 6 - Prob. 3.5VC
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- The temperature of a burrito served to a customer in a local Mexican restaurant A: Discrete B; Continousarrow_forwardBill Kime's bowling ball factory makes bowling balls of adult size and weight only. The standard deviation in the weight of a bowling ball produced at the factory is known to be 0.39 pounds. Each day for 24 days, the average weight, in pounds, of 9 of the bowling balls produced that day has been assessed as follows Day 1 2 3 4 5 6 Average (lb) 9.9 9.9 10.1 10.1 99 99 Day 7 8 9 10 11 12 Average (lb) Day Average (b) 13 14 15 16 17 18 10.1 10.0 10.0 10.1 10.1 10.0 9.9 10.1 10.1 10.0 10.1 10.1 Day 19 20 21 22 23 24 Average (lb) 99 10.0 10.1 9.9 10.0 10.0 a) Establish a control chart for monitoring the average weights of the bowling balls in which the upper and lower control limits are each two standard deviations from the mean What are the values of the control limits? Upper Control Limit (UCL)=b (Round your response to two decimal places)arrow_forwardA. Choudhury’s bowling ball factory in Illinois makes bowling balls of adult size and weight only. The standard devia-tion in the weight of a bowling ball produced at the factory is known to be 0.12 pounds. Each day for 24 days, the averageweight, in pounds, of nine of the bowling balls produced that dayhas been assessed as follows: a) Establish a control chart for monitoring the average weights of the bowling balls in which the upper and lower control lim-its are each two standard deviations from the mean. What are the values of the control limits?b) If three standard deviations are used in the chart, how do thesevalues change? Why?arrow_forward
- West Battery Corp. has recently been receiving complaints from retailers that its 9-volt batteries are not lasting as long as other name brands. James West, head of the TQM program at West's Austin plant, believes there is no problem because his batteries have had an average life of 60hours, about 10% longer than competitors' models. To raise the lifetime above this level would require a new level of technology not available to West. Nevertheless, he is concerned enough to set up hourly assembly line checks. Previously, after ensuring that the process was running properly, West took samples of 5 9-volt batteries for 25 test to establish the standards for control chart limits. Those 25 tests are shown in the following table: Sample Data Sample Data Hour Sample Taken 1 2 3 4…arrow_forwardAt Gleditsia Triacanthos Company, a certain manufactured part is deemed acceptable if its length is between 12.45 to 12.55 inches. The process is normally distributed with an average of 12.49 inches and a standard deviation of 0.014 inches. a) is the process capable of meeting specifications? b) Does the process meet specifications?arrow_forwardI need help with this practice problem for reviewarrow_forward
- 73) please please help me with this question I don't know how to do it A metal fabricator produces connecting rods with an outer dlameter that has a 1 0.05 inch specification. A machine operator takes several sample measurements over time and determines the sample mean outer diameter to be 1.004 inches with a standard deviation of 0.020 inch. Calculate the process capability index for this example. Note: Round your answer to 3 decimal places.arrow_forwardThe National Bank of Warwick is concerned with com-plaints from customers about its drive-through window op-eration. Customers complain that it sometimes takes too long to be served and since there are often cars in front and back of a customer, they cannot leave if the service is tak-ing a long time. To correct this problem the bank installed an intercom system so the drive-through window teller cancall for assistance if the line backs up or a customer has an unusually long transaction. The bank’s objective is an aver-age customer’s waiting and service time of approximately 3 minutes. The bank’s operations manager wants to moni-tor the new drive-through window system with SPC. The manager has timed five customers’ waiting and servicetimes at random for 12 days as follows:Develop an -chart to be used in conjunction with anR-chart to monitor this drive-through window process andindicate if the process is in control using these charts. Observation Times (min)Sample 1 2 3 4 51 3.05 6.27…arrow_forwardQuestion 2: The account receivable department of R&W Company has received complaints from manycustomers about incorrect billing, i.e., the bills do not reflect the materials that arrived at their receivingdocks. The department has decided to implement statistical process control in its billing process. Randomsamples of 60 bills each were taken over 8 days and the items on the bills checked against the bill of ladingsent by the company’s shipping department to determine the number of incorrect bills. The observationis given below: Day 1 2 3 4 5 6 7 8 No. of Incorrect Bills 3 13 5 12 9 1 3 2 a. You want to develop appropriate control chart(s) to check whether the process is in control.i. Find the control limitsii. Plot the control chart(s) in excel.b. Is the process in control? Give reason for your answer.arrow_forward
- C-Spec, Inc., is attempting to determine whether an existing machine is capable of milling an engine part that has a key specification of 4 ± .003 inches. After a trial run on this machine, C-Spec has determined that the machine has a sample mean of 4.001 inches witha standard deviation of .002 inch. (Answer in Appendix D)a. Calculate the Cpk for this machine.b. Should C-Spec use this machine to produce this part? Why?arrow_forwardThe IRS is concerned with improving the accuracy of tax information given by its representatives over the telephone. Previous studies involved asking a set of 25 questions of a large number of IRS telephone representatives to determine the proportion of correct responses. Historically, the averageproportion of correct responses has been 72 percent. Recently, IRS representatives have been receiving more training. On April 26, the set of 25 tax questions were again asked of 20 randomly selected IRS telephone representatives. The numbers of correct answers were 18, 16, 19, 21, 20, 16,21, 16, 17, 10, 25, 18, 25, 16, 20, 15, 23, 19, 21, and 19. a. What are the upper and lower control limits for the appropriate p-chart for the IRS? Use z = 3. b. Is the tax information process in statistical control?arrow_forwardAnswer 1 onlyarrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.