Principles Of Operations Management
11th Edition
ISBN: 9780135173930
Author: RENDER, Barry, HEIZER, Jay, Munson, Chuck
Publisher: Pearson,
expand_more
expand_more
format_list_bulleted
Question
Chapter 6.S, Problem 2.2VC
Summary Introduction
Case summary:
Restaurant D is a $6.3 billion owner of popular brands serving more than 320 million meals annually in the 1,500 restaurants they own in Country U and Country C. The ingredients of the meal must pass through quality control inspections before they are served to the customers. The restaurant even SPC charts to control the quality of the items on their menu.
To determine: Fish-bone chart for two potential problems in the supply chain of Restaurant D and in a restaurant.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Management of quality is the aspect of management that is concerned with achieving, maintaining and improving quality of products or services. All activities of an organization affect quality in some way or another. Hence, quality management should involve all aspects of management including planning, leading, organizing and controlling, and to recognize the quality function as an integral part of the overall management function.
A)Generate FIVE reasonable principles of quality function derive from the above thought.
B)Examine how quality improvement affects the healthcare system.
A defense contractor manufactures rifles for the military.
The military has exacting quality standards that the con-tractor must meet. The military is very pleased with the
quality of the products provided by the contractor andrarely has to return products or has reason for complaint.However, the contractor is experiencing extremely high
quality-related costs. Speculate on the reasons for the con-tractor’s high quality-related costs.
INDUSTRIAL QUALITY CONTROL SUBJECT
The evolution of quality has been started since 1798 by Eli Whitney in designing and manufacturing muskets with interchangeable parts. Describe the quality evolution from that time until in future.
Chapter 6 Solutions
Principles Of Operations Management
Ch. 6.S - Prob. 1DQCh. 6.S - Define in statistical control.Ch. 6.S - Prob. 3DQCh. 6.S - Prob. 4DQCh. 6.S - Prob. 5DQCh. 6.S - Prob. 6DQCh. 6.S - Prob. 7DQCh. 6.S - Prob. 8DQCh. 6.S - Prob. 9DQCh. 6.S - Prob. 10DQ
Ch. 6.S - Prob. 11DQCh. 6.S - Prob. 12DQCh. 6.S - Prob. 13DQCh. 6.S - Prob. 14DQCh. 6.S - Prob. 15DQCh. 6.S - Prob. 16DQCh. 6.S - Prob. 17DQCh. 6.S - Prob. 18DQCh. 6.S - Prob. 19DQCh. 6.S - Prob. 1PCh. 6.S - Prob. 2PCh. 6.S - Prob. 3PCh. 6.S - Prob. 4PCh. 6.S - Prob. 5PCh. 6.S - Prob. 6PCh. 6.S - Prob. 7PCh. 6.S - Prob. 8PCh. 6.S - Prob. 9PCh. 6.S - Prob. 10PCh. 6.S - Prob. 11PCh. 6.S - Prob. 12PCh. 6.S - Prob. 13PCh. 6.S - Prob. 14PCh. 6.S - Prob. 15PCh. 6.S - Prob. 16PCh. 6.S - Prob. 17PCh. 6.S - Prob. 18PCh. 6.S - Prob. 19PCh. 6.S - Prob. 20PCh. 6.S - Prob. 21PCh. 6.S - Prob. 22PCh. 6.S - Prob. 23PCh. 6.S - Prob. 24PCh. 6.S - Prob. 25PCh. 6.S - Prob. 28PCh. 6.S - Prob. 29PCh. 6.S - Prob. 30PCh. 6.S - Prob. 32PCh. 6.S - Prob. 33PCh. 6.S - Prob. 34PCh. 6.S - Prob. 35PCh. 6.S - Prob. 36PCh. 6.S - Prob. 37PCh. 6.S - Prob. 39PCh. 6.S - Prob. 40PCh. 6.S - Prob. 41PCh. 6.S - Prob. 42PCh. 6.S - Prob. 43PCh. 6.S - Prob. 44PCh. 6.S - Prob. 45PCh. 6.S - Prob. 46PCh. 6.S - Prob. 48PCh. 6.S - Prob. 49PCh. 6.S - Prob. 50PCh. 6.S - Prob. 51PCh. 6.S - Prob. 52PCh. 6.S - Prob. 53PCh. 6.S - Prob. 54PCh. 6.S - Prob. 55PCh. 6.S - Prob. 1CSCh. 6.S - Prob. 2CSCh. 6.S - Prob. 1.1VCCh. 6.S - Prob. 1.2VCCh. 6.S - Prob. 1.3VCCh. 6.S - Prob. 2.1VCCh. 6.S - Prob. 2.2VCCh. 6.S - Prob. 2.3VCCh. 6.S - Prob. 2.4VCCh. 6 - Prob. 1EDCh. 6 - Prob. 1DQCh. 6 - Prob. 2DQCh. 6 - Prob. 3DQCh. 6 - Prob. 4DQCh. 6 - Prob. 5DQCh. 6 - Prob. 6DQCh. 6 - Prob. 7DQCh. 6 - Prob. 8DQCh. 6 - Prob. 9DQCh. 6 - Prob. 10DQCh. 6 - Prob. 11DQCh. 6 - Prob. 12DQCh. 6 - Prob. 13DQCh. 6 - Prob. 14DQCh. 6 - Prob. 15DQCh. 6 - Prob. 16DQCh. 6 - Prob. 17DQCh. 6 - Prob. 18DQCh. 6 - An avant-garde clothing manufacturer runs a series...Ch. 6 - Prob. 2PCh. 6 - Prob. 3PCh. 6 - Prob. 4PCh. 6 - Kathleen McFaddens restaurant in Boston has...Ch. 6 - Prob. 6PCh. 6 - Prob. 7PCh. 6 - Prob. 8PCh. 6 - Prob. 9PCh. 6 - Prob. 10PCh. 6 - Prob. 11PCh. 6 - Prob. 12PCh. 6 - Prob. 13PCh. 6 - Prob. 14PCh. 6 - Prob. 15PCh. 6 - Prob. 16PCh. 6 - Prob. 17PCh. 6 - Prob. 18PCh. 6 - Prob. 19PCh. 6 - Prob. 20PCh. 6 - Prob. 21PCh. 6 - Prob. 1CSCh. 6 - Prob. 2CSCh. 6 - Prob. 3CSCh. 6 - Prob. 1.1VCCh. 6 - Prob. 1.2VCCh. 6 - Prob. 1.3VCCh. 6 - Prob. 1.4VCCh. 6 - Prob. 2.1VCCh. 6 - Prob. 2.2VCCh. 6 - Prob. 2.3VCCh. 6 - Prob. 2.4VCCh. 6 - Prob. 3.1VCCh. 6 - Prob. 3.2VCCh. 6 - Prob. 3.3VCCh. 6 - Prob. 3.4VCCh. 6 - Prob. 3.5VC
Knowledge Booster
Similar questions
- Explain the purpose of Quality Area 2 in the NQS and what the standards require Explain the purpose of Quality area 5 and identify each of the related standardsarrow_forwardBriefly define the quality characteristics that a buyer considers when purchasing a product and apply them to a specific product.arrow_forwardIn response to intensive foreign competition, the management of Florex Company has attempted over the past year to improve the quality of its products. A statistical process control system has been installed and other steps have been taken to decrease the amount of warranty and other field costs, which have been trending upward over the past several years. Costs relating to quality and quality control over the last two years are given below: Costs (in thousands) Last Year This Year Inspection $ 720 $ 909 Quality engineering $ 450 $ 765 Depreciation of test equipment $ 675 $ 270 Rework labor $ 1,080 $ 1,530 Statistical process control $ 0 $ 225 Cost of field servicing $ 1,350 $ 1,260 Supplies used in testing $ 45 $ 81 Systems development $ 720 $ 900 Warranty repairs $ 3,780 $ 1,620 Net cost of scrap $ 630 $ 1,170 Product testing $ 900 $ 1,800 Product recalls $ 3,150 $ 900 Disposal of defective products $ 810 $ 1,080 Sales have been flat over the…arrow_forward
- Exercise 3 (Cost of Quality Category) The management of Boogie Company thinks that its total costs of quality can be reduced by increasing expenditures in certain key costs of quality categories. The following costs of quality have been identified by management: Cost of Quality Costs Rework P 6,000 15,000 9,000 12,000 12,000 5,000 18,000 9,000 15,000 7,000 18,000 10,000 9,000 5,000 1,000 15,000 Recalls Reengineering efforts Repair Replacements Retesting Supervision Scrap Training Testing of incoming materials Inspection of work in process Downtime Product liability insurance Quality audits Continuous improvement Warranty repairs Required: 1. Classify these costs into the four costs of quality categories. 2. Determine the total pesos being spent on each of the categories. 3. Based on the company's expenditures by cost of quality categories, on which cost category should the company concentrate its efforts to decrease its overall costs of quality?arrow_forwardThe typical cost-of-quality (COQ) report for a manufacturing company consists of four categories: (1) prevention costs, (2) appraisal costs, (3) internal failure costs, and (4) external failure costs. Discuss what should be included in a COQ report for a service organization/company. Your discussion should include at least three elements/factors within each category. Provide detailed justifications and reasons for the factors selected.arrow_forwardWhat are the primary challenges that will be encountered during Quality Assurance and Quality Control activities? How should these restrictions be reduced?arrow_forward
- explanation of how organizations can overcome challenges related to quality standards implementation in order to reach their goals. Describe two or three challenges organizations might face when implementing quality standards. Identify at least one quality management tool that could be implemented to effectively address each challenge you identified.arrow_forwardAlong with the given three quality management models and tools below, including how each model and tool contributes to effectively preventing an operation from experiencing quality management problems:Quality management models: Deming, Crosby, and Total quality management (TQM)?arrow_forwardWhat is assignable cause of variation? How is it applied to statistical application of quality management and how can it be used in business?arrow_forward
- Quality Control of Doughnuts: The Hudson Valley Bakery makes doughnuts that are packaged in boxes with labels stating that there are 12 doughnuts weighing a total of 42 oz. If the variation among the doughnuts is too large, some boxes will be underweight (cheating consumers) and others will be overweight (lowering profit). A consumer would not be happy with a doughnut so small that it can be seen only with an electron microscope, nor would a consumer be happy with a doughnut so large that it resembles a tractor tire. The quality-control supervisor has found that he can stay out of trouble if the doughnuts have a mean of 3.50 oz. and a standard deviation of 0.06 oz. or less. Twelve doughnuts are randomly selected from the production line and weighed, with the result given here (in ounces). 3.43 3.37 3.58 3.50 3.68 3.61 3.42 3.52 3.66 3.50 3.36 3.42 Construct a 95% confidence interval for σ, and then determine whether the quality-control…arrow_forwardKlipto plc has produced the market-leading Gramble for many years, and has never previously had any problems with quality. Kipto plo's Marketing Director has now complained to the Production Director at many Grambles produced in the last month have been returned as faulty by customers. The Production Director is reviewing the last month's performance measures for the Gramble in preparation for a meeting with the Marketing DirectorIt would be most useful for the Production Director to compare these performance measures for the Gramble withA. measures relating to competing products OB. budgets for the Gramble C, the results of other parts of Klipto pic D. measures for the Gramble in previous monthsarrow_forwardFor management accounting and control purposes, define the two primary components of quality.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.