Principles Of Operations Management
11th Edition
ISBN: 9780135173930
Author: RENDER, Barry, HEIZER, Jay, Munson, Chuck
Publisher: Pearson,
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 6, Problem 1.3VC
Summary Introduction
Case summary:
AP hospital is one of the largest hospital for children and women in the U.S. They provide a wide range of hospital services such as neonatal, pediatric intensive care, high-rish pregnancy cases and others.
They have asked the customers to rate the care they service in their hospital. The hospital consistently scores in the top 10% of the overall satisfaction scores of all the hospitals. The combined effort of the management and the employees are the reason for these results.
To determine: The techniques practiced by the hospital to achieve excellence in quality.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
Examine the Gap model's applicability in the education industry for determining quality.
Note: lesson for this in attached photo
drawing upon your analyses and discussions from Questions 1 to 3, aid Sarah in formulating a well-founded recommendation for Sick Kids Hospital. Justify your recommendation and include at least five Key Performance Indicators (KPIs) in your conclusion. You may refer to established or empirical KPIs derived from your examination of reports on similar initiatives within the healthcare sector.
Identify 25 key benchmarks for hospitals within the U.S. healthcare system. Align the benchmarks into one of the three broad categories – quality, operations, and financial. If you feel the benchmark doesn’t align with these three categories, please fill in which category you would place it in. You must have at least 5 benchmarks in each broad category. Then identify the industry standard, whether the mean or median (each metric is different), and record them in a table format similar to the template provided in Table 1 (see Appendix). This is an example of identifying industry best practices and aligning healthcare facilities with evidence-based outcomes. Make sure you identify a true benchmark and not just an operating statistic.
Example, the total number of beds or outpatient visits is not a benchmark. A better example of a benchmark would be “cost per bed”, or “revenue per outpatient visit.” You may not be able to find a metric for some benchmarks, but if you combine…
Chapter 6 Solutions
Principles Of Operations Management
Ch. 6.S - Prob. 1DQCh. 6.S - Define in statistical control.Ch. 6.S - Prob. 3DQCh. 6.S - Prob. 4DQCh. 6.S - Prob. 5DQCh. 6.S - Prob. 6DQCh. 6.S - Prob. 7DQCh. 6.S - Prob. 8DQCh. 6.S - Prob. 9DQCh. 6.S - Prob. 10DQ
Ch. 6.S - Prob. 11DQCh. 6.S - Prob. 12DQCh. 6.S - Prob. 13DQCh. 6.S - Prob. 14DQCh. 6.S - Prob. 15DQCh. 6.S - Prob. 16DQCh. 6.S - Prob. 17DQCh. 6.S - Prob. 18DQCh. 6.S - Prob. 19DQCh. 6.S - Prob. 1PCh. 6.S - Prob. 2PCh. 6.S - Prob. 3PCh. 6.S - Prob. 4PCh. 6.S - Prob. 5PCh. 6.S - Prob. 6PCh. 6.S - Prob. 7PCh. 6.S - Prob. 8PCh. 6.S - Prob. 9PCh. 6.S - Prob. 10PCh. 6.S - Prob. 11PCh. 6.S - Prob. 12PCh. 6.S - Prob. 13PCh. 6.S - Prob. 14PCh. 6.S - Prob. 15PCh. 6.S - Prob. 16PCh. 6.S - Prob. 17PCh. 6.S - Prob. 18PCh. 6.S - Prob. 19PCh. 6.S - Prob. 20PCh. 6.S - Prob. 21PCh. 6.S - Prob. 22PCh. 6.S - Prob. 23PCh. 6.S - Prob. 24PCh. 6.S - Prob. 25PCh. 6.S - Prob. 28PCh. 6.S - Prob. 29PCh. 6.S - Prob. 30PCh. 6.S - Prob. 32PCh. 6.S - Prob. 33PCh. 6.S - Prob. 34PCh. 6.S - Prob. 35PCh. 6.S - Prob. 36PCh. 6.S - Prob. 37PCh. 6.S - Prob. 39PCh. 6.S - Prob. 40PCh. 6.S - Prob. 41PCh. 6.S - Prob. 42PCh. 6.S - Prob. 43PCh. 6.S - Prob. 44PCh. 6.S - Prob. 45PCh. 6.S - Prob. 46PCh. 6.S - Prob. 48PCh. 6.S - Prob. 49PCh. 6.S - Prob. 50PCh. 6.S - Prob. 51PCh. 6.S - Prob. 52PCh. 6.S - Prob. 53PCh. 6.S - Prob. 54PCh. 6.S - Prob. 55PCh. 6.S - Prob. 1CSCh. 6.S - Prob. 2CSCh. 6.S - Prob. 1.1VCCh. 6.S - Prob. 1.2VCCh. 6.S - Prob. 1.3VCCh. 6.S - Prob. 2.1VCCh. 6.S - Prob. 2.2VCCh. 6.S - Prob. 2.3VCCh. 6.S - Prob. 2.4VCCh. 6 - Prob. 1EDCh. 6 - Prob. 1DQCh. 6 - Prob. 2DQCh. 6 - Prob. 3DQCh. 6 - Prob. 4DQCh. 6 - Prob. 5DQCh. 6 - Prob. 6DQCh. 6 - Prob. 7DQCh. 6 - Prob. 8DQCh. 6 - Prob. 9DQCh. 6 - Prob. 10DQCh. 6 - Prob. 11DQCh. 6 - Prob. 12DQCh. 6 - Prob. 13DQCh. 6 - Prob. 14DQCh. 6 - Prob. 15DQCh. 6 - Prob. 16DQCh. 6 - Prob. 17DQCh. 6 - Prob. 18DQCh. 6 - An avant-garde clothing manufacturer runs a series...Ch. 6 - Prob. 2PCh. 6 - Prob. 3PCh. 6 - Prob. 4PCh. 6 - Kathleen McFaddens restaurant in Boston has...Ch. 6 - Prob. 6PCh. 6 - Prob. 7PCh. 6 - Prob. 8PCh. 6 - Prob. 9PCh. 6 - Prob. 10PCh. 6 - Prob. 11PCh. 6 - Prob. 12PCh. 6 - Prob. 13PCh. 6 - Prob. 14PCh. 6 - Prob. 15PCh. 6 - Prob. 16PCh. 6 - Prob. 17PCh. 6 - Prob. 18PCh. 6 - Prob. 19PCh. 6 - Prob. 20PCh. 6 - Prob. 21PCh. 6 - Prob. 1CSCh. 6 - Prob. 2CSCh. 6 - Prob. 3CSCh. 6 - Prob. 1.1VCCh. 6 - Prob. 1.2VCCh. 6 - Prob. 1.3VCCh. 6 - Prob. 1.4VCCh. 6 - Prob. 2.1VCCh. 6 - Prob. 2.2VCCh. 6 - Prob. 2.3VCCh. 6 - Prob. 2.4VCCh. 6 - Prob. 3.1VCCh. 6 - Prob. 3.2VCCh. 6 - Prob. 3.3VCCh. 6 - Prob. 3.4VCCh. 6 - Prob. 3.5VC
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- The manager of Perrotti’s Pizza collects data concerning customer complaints about pizza delivery. Either the pizza arrives late, or the wrong pizza is delivered. Problem Frequency Topping is stuck to box lid 17 Pizza arrives late 35 Wrong topping or combination 9 Wrong style of crust 6 Wrong size 4 Pizza is partially eaten 3 Pizza never arrives 6 a. Use a Pareto chart to identify the “vital few” delivery problems. Comment on potential root causes of these problems and identify any especially egregious quality failures.b. The manager of Perrotti’s Pizza is attempting to understand the root causes of late pizza delivery and has asked each driver to keep a log of specific difficulties that create late deliveries. After one week, the logs included the following entries:delivery vehicle broke down, couldn’t make it across town to deliver second pizza in time, couldn’t deliver four pizzas to four different customers in time, kitchen was late in producing order, got…arrow_forwardBriefly describe Six Sigma quality programme and discuss how it could be used resolve the product and service quality problems at AA Pharmaceutical.arrow_forwardPatient Safety: The Past Decade Describe the role of the National Quality Forum in helping to advance the goals of the Patient Safety and Quality Improvement Act. Describe the function and benefits of Patient Safety Organizations.arrow_forward
- Summarize the case study of Panera Bread. What was the issue and what was the solution? Identify the PESTEL factors in the Panera Bread case study. Here are some ideas related to the Panera Bread Company:arrow_forwardDescribe the „Business Understanding“ phase of the CRISP-DM approach by discussing the relevant tasks, activities, and outputs.arrow_forwardHow would you define "Quality" in your own words? How does it effect your decision to purchase one product over another? Have you ever considered quality in the service industries? Please write about a personal experience with both poor quality service and an other example of excellent quality of service. 1arrow_forward
- Please read through the following case study and answer the questions below: CASE STUDY: Delicasies Julia is the owner of a bakery named Delicasies. At first, the bakery started off small, where she was selling her products direct to the consumer from her locally based bakery. However, she became very well known for her freshly baked products and got offered many opportunities to expand. With this expansion, Julia now operates three successful branches of Delicasies and serves multiple consumer markets, which include the direct consumer, supermarkets and party planners. As with any expansion, Julia has had to hire more employees to help her grow the bakery. At times, Julia finds this challenging as the employees are from various cultures and have their own personal beliefs. To maintain a good working level, Julia motivates her employees with rewards through offering three days additional to the required leave and a thirteenth pay cheque that falls within the month of the employees'…arrow_forwardExplain how poor quality of goods and services is an indicator of an inadequate control system.arrow_forwardInterview managers at a local company to identify the key business measures (financial, market, supplier, employee, process, information, innovation, etc.) for that company.What quality indicators does that company measure? What cause-and effect (interlinking) performance relationships would be of interest to the organization?arrow_forward
- Describe an area of improvement for Beth Isreal Deaconess Medical center and its public-facing dataarrow_forwardWhich are the major trends in health care that relate to OSCM?arrow_forwardExplain the benefits derived from Total Quality Management with reference to the healthcare setup. (Answer in 500 words)arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.