Operations Management: Sustainability and Supply Chain Management (12th Edition)
12th Edition
ISBN: 9780134130422
Author: Jay Heizer, Barry Render, Chuck Munson
Publisher: PEARSON
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Question
Chapter 5, Problem 2CS
Summary Introduction
Case summary
Company D is a plumbing, heating and air-conditioning company. The company has a simple but powerful strategy. The main goal of the company is their customer satisfaction. The firm offers 24 hours service for 7 days a week with no extra charges.
Company D guarantees price for their work and offers guarantee for all parts for a year. The company does not charge for travel. The company highly concentrates on customer satisfaction rather than wealth creation.
The company does selective hiring, training and education, performance and compensation to concentrate on customer satisfaction. The company charges premium price but has high customer response due to the promised value. The revenue has increased from $200,000 to $3.3 million.
Characters in the case:
- Company D
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View the video Noodles & Company (8.28minutes, Ctrl + Click on the link); what are your key takeaways (tie to one or more of the topics discussed in Chapters 7 & 7S – service process design, type of job design, methods analysis, work methods, job design, learning curve effect, etc.) after watching this video. https://media.gaspar.mheducation.com/GASPARPlayer/play.html?id=E5i8OKgpqhwywhgFmpp1bmM
Note: As a rough guideline, please try to keep the written submission to one or two paragraphs.
2) Leland, the job analyst at Zevo Toys, wanted to perform a time study on the assembling of toys. He observed one of the workers, Magorium, for five hours. During that time, Magorium assembled 250 toys. Leland rated Magorium as performing at 110 percent. The allowance for rest, personal time, etc. at Zevo Toys is 12 percent.
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1) Noodles & Company
View the video Noodles & Company (8.28minutes, Ctrl + Click on the link); what are your key takeaways (tie to one or more of the topics discussed in Chapters 7 & 7S – service process design, type of job design, methods analysis, work methods, job design, learning curve effect, etc.) after watching this video. https://media.gaspar.mheducation.com/GASPARPlayer/play.html?id=E5i8OKgpqhwywhgFmpp1bmM
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2) Leland, the job analyst at Zevo Toys, wanted to perform a time study on the assembling of toys. He observed one of the workers, Magorium, for five hours. During that time, Magorium assembled 250 toys. Leland rated Magorium as performing at 110 percent. The allowance for rest, personal time, etc. at Zevo Toys is 12 percent.
a) Compute the normal time for the job.
b) Compute the standard time for the job.
Note: You could work out the problem by hand or use…
An investigation of career development opportunities and job satisfaction at
Chapter 5 Solutions
Operations Management: Sustainability and Supply Chain Management (12th Edition)
Ch. 5.S - Prob. 1DQCh. 5.S - Prob. 2DQCh. 5.S - Prob. 3DQCh. 5.S - Prob. 4DQCh. 5.S - Prob. 5DQCh. 5.S - Prob. 6DQCh. 5.S - Prob. 7DQCh. 5.S - Prob. 1PCh. 5.S - Prob. 2PCh. 5.S - Prob. 3P
Ch. 5.S - Prob. 4PCh. 5.S - Prob. 5PCh. 5.S - Prob. 6PCh. 5.S - Prob. 7PCh. 5.S - Prob. 8PCh. 5.S - Prob. 9PCh. 5.S - Prob. 10PCh. 5.S - Prob. 11PCh. 5.S - Prob. 12PCh. 5.S - Prob. 13PCh. 5.S - Prob. 14PCh. 5.S - Prob. 15PCh. 5.S - Prob. 16PCh. 5.S - Prob. 17PCh. 5.S - Prob. 18PCh. 5.S - Prob. 19PCh. 5.S - Prob. 1.1VCCh. 5.S - Prob. 1.2VCCh. 5.S - Prob. 1.3VCCh. 5.S - Prob. 2.1VCCh. 5.S - Prob. 2.2VCCh. 5.S - Prob. 2.3VCCh. 5 - Prob. 1DQCh. 5 - Prob. 2DQCh. 5 - In what ways is product strategy linked to product...Ch. 5 - Prob. 4DQCh. 5 - Prob. 5DQCh. 5 - Prob. 6DQCh. 5 - Prob. 7DQCh. 5 - Prob. 8DQCh. 5 - Prob. 9DQCh. 5 - Prob. 10DQCh. 5 - Prob. 11DQCh. 5 - Prob. 12DQCh. 5 - Prob. 13DQCh. 5 - Prob. 14DQCh. 5 - Prob. 15DQCh. 5 - Prob. 16DQCh. 5 - Why are the direct interaction and surrogate...Ch. 5 - Prob. 18DQCh. 5 - Prob. 1PCh. 5 - Prob. 2PCh. 5 - Prob. 4PCh. 5 - Prob. 5PCh. 5 - Question 5.3 Prepare a house of quality fora...Ch. 5 - Prob. 7PCh. 5 - Prob. 8PCh. 5 - Prob. 9PCh. 5 - Prob. 10PCh. 5 - Prob. 11PCh. 5 - Prob. 12PCh. 5 - Prob. 18PCh. 5 - Prob. 19PCh. 5 - Select a service business that involves...Ch. 5 - Prob. 21PCh. 5 - Prob. 22PCh. 5 - Residents of Mill River have fond memories of ice...Ch. 5 - Prob. 24PCh. 5 - Prob. 25PCh. 5 - Prob. 26PCh. 5 - Prob. 27PCh. 5 - Prob. 1CSCh. 5 - Prob. 2CSCh. 5 - Prob. 3CSCh. 5 - Prob. 1VCCh. 5 - Prob. 2VCCh. 5 - Prob. 3VCCh. 5 - Prob. 4VC
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