A presentation about American consumer satisfaction index methodology, the way is used to rate B2C websites and a final slide for B2C websites.

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Problem Statement: The main purpose of this website would be to make room booking facility online for our chain of hotels (Hotel Deluxe, Hotel Seafront and Hotel Park View). This would facilitate our existing customers, as well as potential new customers, in booking hotels and itinerary prior to their arrival. This would not only enable them to be more comfortable (because they would know that hotel room of their choice is already booked) but also increase our chances of maximizing hotel room bookings and minimizing the load on front desk receptions of our hotels. It would require the customers to get registered by simply providing some basic information of themselves like First Name, Last Name, Passport Number and Age (age must be 18 or above) and then proceeding to searching of hotels, selecting appropriate hotel and eventually making a booking for the room of their choice and paying it off using online payment methods (credit cards). During the room-booking process, the user…

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Chapter 5, Problem 1PSE

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A presentation about American consumer satisfaction index methodology, the way is used to rate B2C websites and a final slide for B2C websites.

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Problem Statement: The main purpose of this website would be to make room booking facility online for our chain of hotels (Hotel Deluxe, Hotel Seafront and Hotel Park View). This would facilitate our existing customers, as well as potential new customers, in booking hotels and itinerary prior to their arrival. This would not only enable them to be more comfortable (because they would know that hotel room of their choice is already booked) but also increase our chances of maximizing hotel room bookings and minimizing the load on front desk receptions of our hotels. It would require the customers to get registered by simply providing some basic information of themselves like First Name, Last Name, Passport Number and Age (age must be 18 or above) and then proceeding to searching of hotels, selecting appropriate hotel and eventually making a booking for the room of their choice and paying it off using online payment methods (credit cards). During the room-booking process, the user…

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