OPERATION MANAGEMENT
OPERATION MANAGEMENT
2nd Edition
ISBN: 9781260242423
Author: CACHON
Publisher: MCG
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Chapter 5, Problem 14CQ
Summary Introduction

To identify: If the given statement is true or false.

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While designing a process, we try to ensure that unpleasant experiences such as filling forms or taking shots are located towards the beginning/middle, primarily because: O It is usually more convenient to complete such tasks early on None of the above We do not wish to end on an unpleasant note. The memory of unpleasant experiences stays much longer relative to other kinds of experiences. O The customer may refuse to do/participate in such unpleasant tasks at the end of the process
With zero inspections we can know if the process is under control or not. a. TRUE O b. FALSE
With zero inspections we can know that the process is under control. O a. TRUE O b. FALSE US PAGE
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