OPERATION MANAGEMENT
2nd Edition
ISBN: 9781260242423
Author: CACHON
Publisher: MCG
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Chapter 5, Problem 14CQ
Summary Introduction
To identify: If the given statement is true or false.
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While designing a process, we try to ensure that unpleasant experiences such as filling forms or taking shots are located towards the beginning/middle, primarily because:
O It is usually more convenient to complete such tasks early on
None of the above
We do not wish to end on an unpleasant note. The memory of unpleasant experiences stays much longer relative to other kinds of experiences.
O The customer may refuse to do/participate in such unpleasant tasks at the end of the process
With zero inspections
we can know if the process is under control or not.
a.
TRUE
O b. FALSE
With zero inspections we can know that the process is under control.
O a.
TRUE
O b. FALSE
US PAGE
Chapter 5 Solutions
OPERATION MANAGEMENT
Ch. 5 - Prob. 1CQCh. 5 - Prob. 2CQCh. 5 - Prob. 3CQCh. 5 - Prob. 4CQCh. 5 - Prob. 5CQCh. 5 - Prob. 6CQCh. 5 - Prob. 7CQCh. 5 - Prob. 8CQCh. 5 - Prob. 9CQCh. 5 - Prob. 10CQ
Ch. 5 - Prob. 11CQCh. 5 - Prob. 12CQCh. 5 - Prob. 13CQCh. 5 - Prob. 14CQCh. 5 - Prob. 15CQCh. 5 - Prob. 16CQCh. 5 - Prob. 1PACh. 5 - Prob. 2PACh. 5 - Prob. 3PACh. 5 - Prob. 4PACh. 5 - Prob. 5PACh. 5 - Prob. 6PACh. 5 - Prob. 7PACh. 5 - Prob. 8PACh. 5 - Prob. 9PACh. 5 - The help desk at Triple Stacked handles calls from...Ch. 5 - Prob. 11PACh. 5 - A pharmaceutical company creates a compound with a...Ch. 5 - Prob. 13PACh. 5 - Prob. 14PACh. 5 - Prob. 15PACh. 5 - Prob. 16PA
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- What is external fragmentation? a)A condition when the total size of holes is less than an incoming process size b)A condition when the total size of holes is enough for a process but these holes are not contigious c)A condition when placing a process in a hole leaves the maximum empty space in the hole d)A condition when placing a process in a hole leaves the minimum empty space in the hole Name course : opreting systemarrow_forwardThe principles of process improvement suggest that an ineffective, inefficient process: O Keeps non-value-adding activities off the critical path Processes workpieces on a FIFO basis Produces products in large batch sizes Produces at the rate of customer demandarrow_forwardA fleet repair center resets its computerized diagnostic system after every 15 trucks to help ensure there are limited major downtimes from system failure. The reset takes 22 minutes on average with a CV of 0.3. Each trucks diagnosis takes 28 minutes on average with a CV of 1.75 not considering the resets. 1. What is the effective process time and its CV? 2. If the reset system is not used, failures will occur after 57 hours on average with an average repair time of 3 hours. The CV of repair time is 0.9. What is the effective process time and its CV? Is the maintenance system beneficial if it prevents breakdowns? Just consider effective processing time parameters. 3. The maintenance program costs $10,000 annually. The average profit per car from the diagnostic service is $75. Assume the service center operates 250 days per year, 10 hours per day. Is the maintenance program economically beneficial? What assumptions are needed?arrow_forward
- Hammond Inc. has analyzed the setup time on its computer-controlled lathe. The setup requires changing the type of fixture that holds a part. The average setup time has been 135 minutes, consisting of the following steps: Step Time (in minutes) Turn off machine and remove fixture from lathe 13 Go to tool room with fixture 15 Record replacement of fixture to tool room 18 Return to lathe 20 Clean lathe 17 Return to tool room 20 Record withdrawal of new fixture from tool room 12 Return to lathe 15 Install new fixture and turn on machine 8 Total setup time 138 Why should management be concerned about improving setup time? What do you recommend to Hammond Inc. for improving setup time? How much time would be required for a setup, using your suggestion in (b)?arrow_forwardA worker walks 3 steps, bends over to pick up a heavy box (then arises again), walks 8 more steps and forcefully jams the box into a tight opening between other heavy boxes. A B G A B P Aarrow_forwardA machine cycle, commonly referred to as a process loop, is made up of these four individual components. Which aspects of the machine's functioning are most important and why? Should one be worried with the replacement of each individual component that makes up the machine cycle? Does the installation of a second module make it such that switching between them isn't as much of a problem?arrow_forward
- The cost of computer equipment does not include the consultant's fee to supervise installation of the equipment. True or Falsearrow_forward4arrow_forwardProcess Redesign is concerned with increasing the performance of processes without changing the order of activities within the process or fundamentally changing the activities themselves. focuses on eliminating costs works to find ways to eliminate activities within a process. is concerned with improving performance by changing the order of activities or fundamentally changing the activities themselves.arrow_forward
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