Transportation: A Global Supply Chain Perspective
Transportation: A Global Supply Chain Perspective
9th Edition
ISBN: 9781337406642
Author: Robert A. Novack, Brian Gibson, Yoshinori Suzuki, John J. Coyle
Publisher: Cengage Learning
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Chapter 4, Problem 6SQ
Summary Introduction

To determine: The major forces that affect carrier pricing strategies.

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There was a most recent poll for which 571 adults that flew in the past year had info collected. This info was their number 1 complaints about flying.   A - small cramped seat - 45 complaints B - cost - 18 complaints C - fear or dislike - 81 complaints D - security - 123 complaints E - Poor service - 12 complaints F - Conntected flight issue - 8 complaints G - overcrowded - 41 complaints H - Late and wait - 81 complaints I - Food - 5 complaints J - Lost/missing luggage - 5 complaints K - Other - 51 complaints   What percentage of those surveyed found nothing they didnt dislike?
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