Transportation: A Global Supply Chain Perspective
9th Edition
ISBN: 9781337406642
Author: Robert A. Novack, Brian Gibson, Yoshinori Suzuki, John J. Coyle
Publisher: Cengage Learning
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Chapter 4, Problem 4SQ
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To determine: Cost service pricing and its relationship between cost service paring and value-of-service pricing.
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There was a most recent poll for which 571 adults that flew in the past year had info collected. This info was their number 1 complaints about flying.
A - small cramped seat - 45 complaints
B - cost - 18 complaints
C - fear or dislike - 81 complaints
D - security - 123 complaints
E - Poor service - 12 complaints
F - Conntected flight issue - 8 complaints
G - overcrowded - 41 complaints
H - Late and wait - 81 complaints
I - Food - 5 complaints
J - Lost/missing luggage - 5 complaints
K - Other - 51 complaints
What percentage of those surveyed found nothing they didnt dislike?
Can you help me with this, and explain what a product by value analysis is? Thanks in advance
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Transportation: A Global Supply Chain Perspective
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