OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
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Chapter 3, Problem 9DQ
Summary Introduction
To develop: A house of quality matrix for a product.
Introduction:
Quality function deployment (QFD) matrix:
It is a structured approach where the needs of the customers are interpreted into requirements. The needs are then modified into specific plans to develop the products to meet those needs.
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Work with one of your classmates as your customer; you are the supplier. Have your customer select a product and specify the customer attributes (CAs) that are desirable. Then you specify the engineering characteristics(ECs) required to meet the customer’s needs. Complete the house-of-quality matrix by specifying the relationships in the matrix. Ask your customer if theresulting ECs will meet his or her needs.
It is critical that the supplier can guarantee a high level of quality in the future. Discuss the preventative strategy.
Explain the concept of a quality attribute scenario and its role in specifying non-functional requirements.
Chapter 3 Solutions
OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
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