OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
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Chapter 3, Problem 11DQ
A student would like to design a backpack for student books and supplies. The CAs are a (1) comfortable backpack that is (2) durable with (3) enough room and (4) not too heavy to carry. Think of some ECs that can be used to measure these customer attributes. Then construct a QFD matrix showing the positive and negative relationships that you expect to see in this case.
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Record a video of yourself giving a business presentation. Imagine you are tasked with researching a professional development topic on
business communication for 40 coworkers. You are then expected to give a 4 - 5 minute presentation on the topic. Choose any topic
related to business communication, such as intercultural communication, effective leadership, professional writing, etc. Research the
topic and prepare a 4 - 5 minute presentation that could be given over video conference call (such as Zoom). You may use visual aids if
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Week 8 Discussion: Conflict
Write a 200 - 300 word discussion post based on the prompt below. Reply to at least one other student in 50 - 100 words.
Can you think of a time when a conflict led to a new opportunity, better understanding, or other positive result? If not, think of a past
conflict and imagine a positive outcome. Discuss the impact of this conflict on your workplace relationships, productivity, and
innovation.
Source: Business Communication for Success. (2015). University of Minnesota Libraries Publishing. Attribution-NonCommerical-ShareAlike.
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OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
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- Compare Robert Eaton’s performance management leadership presented in the case against the performance management leadership principles, functions, and behaviors. What recommendations can be made about what he might do more effectively? Explain and defend your answer.arrow_forwardIn the context of the material in Chapter 9, provide a critical analysis of the decisions that Henry has made in assigning Martin to this role.arrow_forwardpanies (pp. 80-118). New York, NY: Times Books, specifically Chap. 4, "Robert Eaton and Robert Lutz; The Copilots." CASE STUDY 9-2 Performance Management Leadership at Henry's Commercial Sales and Leasing H enry is the owner of a small real estate agency that handles the sale and leasing of commercial property. He has two real estate agents working in the office, along with himself. He also has two customer service representatives (CSRs), each of whom has a real estate license, and one receptionist who has worked for the company for about three months. Henry has recently decided that he needs another customer service representative. He hasarrow_forward
- Discuss possible solutions to help Tara become an effective CSR. What should martin be doing to help her?arrow_forwardWhat are the ethical challenges regarding employees (i.e., diversity, discrimination, sexual harassment, privacy, employee theft, bad leadership, etc.) that Apple Inc. has faced over the past five to ten years and that they should prepare to face in the next five to ten years. Once a developed list of challenges is created, consider how having faced those challenges will impact and be impacted by the social cause you've selected. Propose the findings on the ethical challenges faced by Apple Inc. in recent history and the near future. Analyze ways in which each challenge was (and/or could be) appropriately handled and areas for improvement. Evaluate the ethical/moral aspects of Apple Inc. that protected it from ethical challenges in the past and could protect it in the future. Assess how ethical challenges and handling of ethical challenges could positively or negatively impact the charitable cause are selected and how the selection of your social cause could positively or negatively…arrow_forwardBy selecting Cigna Accredo pharmacy that i identify in my resand compare the current feedback system against the “Characteristics of a Good Multiple Source Feedback Systems” described in section 8-3-3. What can be improved? As a consultant, what recommendations would you make?arrow_forward
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