OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
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Chapter 3, Problem 12DQ
Summary Introduction
To develop: A QFD matrix.
Introduction:
Quality function deployment (QFD):
It is a structured approach where the needs of the customers are interpreted into requirements. The needs are then modified into specific plans to develop the products to meet those needs.
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OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
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