MyLab Operations Management with Pearson eText -- Access Card -- for Operations Management: Processes and Supply Chains
MyLab Operations Management with Pearson eText -- Access Card -- for Operations Management: Processes and Supply Chains
11th Edition
ISBN: 9780133885583
Author: Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman
Publisher: PEARSON
Question
Book Icon
Chapter 3, Problem 1VC
Summary Introduction

Case Summary:Starwood Hotels & Resorts is one of the world’s best places to stay in. However, the company wanted to improve the existing performance and six sigma practices have been applied for the same. After conducting the surveys and collecting the data, the company found that there were few problems such as speed, empathy, and efficiency which need to be rectified in order to achieve their 15-minute problem-solving standard. The company found the cause and effects of the problem and improved the overall process and performance of the company.

Interpretation:Six Sigma program is a process that consumes considerable time, human effort, strict monitoring and control to achieve a specific goal.

Blurred answer
Knowledge Booster
Background pattern image
Recommended textbooks for you
Text book image
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Text book image
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Text book image
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Text book image
Business in Action
Operations Management
ISBN:9780135198100
Author:BOVEE
Publisher:PEARSON CO
Text book image
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Text book image
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.