Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 3, Problem 1CQ
Summary Introduction
To identify: The question that would be asked in the process analysis of a college admissions office.
Expert Solution & Answer
Explanation of Solution
Correct option: (b)
Correct answer:
How long does it take the office to process an application?
Justification:
Process analysis is the detailed breakdown of the various activities carried out in a process. In the given scenario, the process to be analyzed is the college admissions office activity. The activity to be analyzed in the admissions office is the processing of application forms for the admission activity. Hence, the time taken to process an admission application will be the appropriate question to be asked.
Want to see more full solutions like this?
Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!
Students have asked these similar questions
Consider the following case as you respond to the questions:HSO Corp. designs, manufactures and sells golf carts, scooters and similar vehicles. When a prospective client contacts one of their seven corporate offices, the office manager fills out an "intake questionnaire" to determine if HSO can meet the prospective client's needs. The office manager assembles a team of employees with expertise in design, production, marketing and accounting; the team reviews the intake questionnaire and determines if HSO can take on the order. If so, the office manager prepares a three-page written proposal for the prospective client; the proposal explains the responsibilities of both HSO and the client, along with a timeline and a budget. The proposal is forwarded to the prospective client electronically, and the client has ten calendar days to accept it. If HSO cannot take on the order, the prospective client receives an automatically generated form letter; if the prospective client does not accept…
Choose a suitable question for each of the following answers.
Jessica albaa has been hired as an information systems consultant for Royal Caribbean cruise lines. Her first task is to make a recommendation for a system that can help with improving customer service by reducing response times, while considering that Royal caribbean does not have the capacity to add additional customer service phone operators to their staff. Which of the following technologies do you recommend to Royal caribbean to help with improving customer service response times?
-Management support system
-executive information system
-enterprise resource planning system
-knowledge management system
-personalization system
Chapter 3 Solutions
Operations Management
Ch. 3 - Prob. 1CQCh. 3 - Prob. 2CQCh. 3 - Prob. 3CQCh. 3 - Prob. 4CQCh. 3 - You observe a long line at the airport security....Ch. 3 - Prob. 6CQCh. 3 - What is the maximum utilization a resource can...Ch. 3 - Is the capacity of the bottleneck larger than,...Ch. 3 - Prob. 9CQCh. 3 - You observe a vehicle registration department at...
Ch. 3 - Prob. 1PACh. 3 - A community health systems nurse team consists of...Ch. 3 - Consider a process consisting of three resources....Ch. 3 - Prob. 4PACh. 3 - Prob. 5PACh. 3 - Prob. 6PACh. 3 - Prob. 7PACh. 3 - Consider a four-step serial process with...Ch. 3 - Consider a four-step serial process with the...Ch. 3 - Prob. 10PACh. 3 - Prob. 11PACh. 3 - The Tesla Model S, one of the most sought-after...Ch. 3 - The Tesla Model S, one of the most sought-after...Ch. 3 - The Tesla Model S, one of the most sought-after...Ch. 3 - The Tesla Model S, one of the most sought-after...
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Mitsu and Prerak are researching a topic on use of virtual reality in promoting destination image. They want to float a questionnaire to several respondents to gain their perspective on the topic to be researched. As their supervisor, what are the steps involved in the design of a questionnaire that you will recommend to them. Highlight the characteristics of agood questionnaire to them, before they begin the process of collecting data. (Please do answer in maximum 400 words)arrow_forwardYou are the regional sales manager For a large pharmaceutical company is hiring a district sales manager in your region there are 3 applicants for this position a male 62 years of age with 40 years of experience a female 47 years of age with 20 years of experience who is a paraplegic A female 22 years of age who is a new college graduate The hiring manager does not want to consider the 62 You're old male because he does not believe he will be able to put forth enough effort at his age he also does not want to consider the 47 year old female because he believes her appearance will cause potential customers to not buy their product he would like to hire the Twenty year old Female because even though she has no experience he feels Like his clients will be more receptive to her Appearance You are concerned about the process the hiring manager Used The recommendation raises ethical issues and may cause the company legal problems The group has been asked to create an employee…arrow_forwardWhen the value of a loyal customer (VLC) market segment is high, should these customers be given premium goods and services for premium prices? If the VLC is low, should they be given less service? Explain.arrow_forward
- Engineering organizations are not immune to the difficulties of filling with qualified persons the various positions identified in the organizing stage. As outputs of engineering firms are produced by people under the supervision of engineer managers, errors in the performance of jobs may not be easily discernible. As such, staffing must be treated with serious concern. Staffing deals with the determination of human resources needs recruitment, selection, training, and development. For your activity, you need to research and prepare a forecast of the human resource needs of an engineering firm.arrow_forwardOne of the engineers at Clearwater Electronics is a devout Muslim and is required to attend prayer services at his mosque during the day on Friday for a short period. He has asked his direct supervisor in the past if he might take time off, but his supervisor said it would be too inconvenient. The engineer has now asked HR for help in determining if a reasonable accommodation could be made so he can attend the midday prayer service. Which of the following statements would be considered the best “reasonable accommodation” HR can present to the supervisor? The company could allow the engineer to take his lunch break to attend the prayer service. If he is late returning, he can make up the time at the end of the day. The company could remodel a storage area as a prayer space, which would require at least six thousand dollars for the remodel because of the need for washroom facilities. The company could ask another employee to cover for the time the engineer is gone and…arrow_forwardWhen it is stated that a service driven company should redefine what the service should be, what is being suggested? Select one: a. The customer doesn't know what they want (size, weight, cost, etc.) b. The customer doesn't know how to ask for service improvement (cost, features, reliability, etc.) c. The customer may really want subtle features (fairness, features, information, etc.) d. The customer may really need some form of discount (less money, more service, or both)arrow_forward
- Please answer the parts in the case of the operational manager in the Human Resource department as how would having an insurance policy benefits your department/ employees you should answer on the prospective of your department.Insurance Ltd. accepts payments on various insurance policies from employees of businesses across the island. These businesses deduct payments from employees’ salaries and pay the insurance company a lump sum each month. This total amount deducted is shown on each employee’s payslip. Deductions are due at the end of each month and each participating business submits one payment for its employees to the insurance company via online payments through the bank. However, if payments were received after 11:00 a.m., the bank does not process them until the next business day. At the beginning of each month an administrative assistant at MGMT Insurance Ltd. downloads the deductions for each company and allocates payments to the various policies. These payments…arrow_forwardIn motor car manufacturing which information is considered strategic information a. Decision on introducing a new model b. Scheduling production c. Knowing competitor cars d. Computing sales tax collectedarrow_forwardChoose Markarrow_forward
- Staffing is a critical function within an organization, encompassing the identification, recruitment, selection, and placement of individuals in various roles to achieve the organization's objectives. Effective staffing involves not only finding suitable candidates with the necessary skills and qualifications but also ensuring a cultural fit within the organization. The staffing process begins with forecasting the workforce needs based on the organization's goals and then moves on to the recruitment phase, where potential candidates are sought through various channels. Selection involves evaluating candidates through interviews, assessments, and other methods to identify the best fit for the job. Proper staffing contributes significantly to organizational success by building a competent and motivated workforce. Question: How does the organization balance the need for external talent acquisition with internal development and promotion to ensure a well-rounded and sustainable staffing…arrow_forwardA production line is a set of sequential operations established in a factory plant where components are assembled to make a finished product or where materials are put through a refining process to produce an end-product that is suitable for onward consumption. Ford have seven production lines in their manufacturing plant for their automotive parts where each production line produces 120, 100, 80, 116, 77, 94, 112 output per day. (a) As the Production Manager at Ford, you are required to submit the daily report of the production plant. Calculate the mean, median, and mode from the data based on the output that has been provided. (b) Also calculate the three critical parameters for measuring spread in the following ways: Range Variance Standard Deviationarrow_forwardAccording to some accountants, the receiving department should be removed. Discuss the goal of getting rid of the receiving function. What accounting/audit issues must be addressed?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,