Operations Management
Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
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Chapter 3, Problem 9PA

Consider a four-step serial process with the number of workers at each step and processing times given in the following table.

Process Step Number of Workers Time per Customer (in Minutes)
1 1 5
2 5 15
3 3 10
4 1 3

Assuming that the process starts out empty and is worker-paced, how long will it take (in minutes) to serve 20 customers? [LO3-5]

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