Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
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Textbook Question
Chapter 3, Problem 9PA
Consider a four-step serial process with the number of workers at each step and processing times given in the following table.
| Process Step | Number of Workers | Time per Customer (in Minutes) |
| 1 | 1 | 5 |
| 2 | 5 | 15 |
| 3 | 3 | 10 |
| 4 | 1 | 3 |
Assuming that the process starts out empty and is worker-paced, how long will it take (in minutes) to serve 20 customers? [LO3-5]
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Chapter 3 Solutions
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