The reasons for customers to be important in the external environment. Introduction: External environment refers to the factors that take place outside the organization, which has a direct impact on the business operations. This impact is very much essential for the growth of the business.

Question

A bank loan officer who was taking medication for depression had numerous drinks at a local bar, went to a cemetery, and, with a gun in his hand, threatened to commit suicide. He eventually drove off but was intercepted by the police and committed to a psychiatric facility for four days. His physician certified that he would be able to resume all of his duties in a week, but the bank balked at reinstating him. Officials at the bank expressed their shock that he was released from the hospital so quickly after threatening to kill himself. He was told that he could not be immediately reinstated because of “the impact of your action in the community and on the ability to perform your job.” He was placed on a leave of absence and then terminated. Did the bank violate the ADA? Why or why not? Case: (Lizotte v. Dacotah Bank, 2010 U.S. Dist. LEXIS 1223 [D.N.D.]

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Question

Chapter 2, Problem 4DQ

Summary Introduction

To determine:

The reasons for customers to be important in the external environment.

Introduction:

External environment refers to the factors that take place outside the organization, which has a direct impact on the business operations. This impact is very much essential for the growth of the business.

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A bank loan officer who was taking medication for depression had numerous drinks at a local bar, went to a cemetery, and, with a gun in his hand, threatened to commit suicide. He eventually drove off but was intercepted by the police and committed to a psychiatric facility for four days. His physician certified that he would be able to resume all of his duties in a week, but the bank balked at reinstating him. Officials at the bank expressed their shock that he was released from the hospital so quickly after threatening to kill himself. He was told that he could not be immediately reinstated because of “the impact of your action in the community and on the ability to perform your job.” He was placed on a leave of absence and then terminated. Did the bank violate the ADA? Why or why not? Case: (Lizotte v. Dacotah Bank, 2010 U.S. Dist. LEXIS 1223 [D.N.D.]

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