Concept explainers
A
Interpretation: A process chart for the given information in the production involved should be plotted.
Concept Introduction: A flowchart is a diagrammatic representation of a step-by-step approach involved in the workflow or process.
B
Interpretation: The total labor cost that can be incurred under this process should be determined.
Concept Introduction: A flowchart is a diagrammatic representation of a step-by-step approach involved in the workflow or process.
C
Interpretation: A process chart for the given information in the production involved should be plotted.
Concept Introduction: A flowchart is a diagrammatic representation of a step-by-step approach involved in the workflow or process.
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Operations Management: Processes and Supply Chains (12th Edition) (What's New in Operations Management)
- A call centre that handles customer service telephone calls is monitored by information system that collects data on the number of calls each representative received and the length of time each representative took to answer each call and then to respond to the question or request for service. Managers at the call centre can easily obtain statistics on virtually any part of the process. And data collection is built into the system, making it unintrusive. Obviously, the manager‟s goal is to make sure all calls are answered quickly and that customers are satisfied. Information from the system can then be used in a variety of ways. For instance, a manager can use the information from the system to compare a worker‟s output to that of his colleagues, to his own earlier output, to historical outputs reflecting similar work conditions at other times. He can evaluate the number and duration of calls service representatives answer on a given day. 1. Rationally, what are the…arrow_forwardAnswer 23 pleasearrow_forwardAfter looking and the statement and the flow charts shapes it need to be in: Create a flowchart of the passenger arriving at an airport for departure process ?arrow_forward
- Create a swim-lane process map for placing and receiving an order at a fast food restaurant. Please choose a restaurant where you can see the food being prepared (e.g Panera Bread, McDonalds, Arbys, Subway, Taco Bell, etc.). > Your process map will have three swim-lanes: you, cashier (taking your order), and cook (preparing food). You do not need to include any metrics (times, distances, etc.).arrow_forwardThere are four stations in a process: Station-1, Station-2, Station-3, and Station-4. They process a single product. The flow of the accepted and rejected products are shown in the process flow chart. The total volume of production is 105 products per hour. 23% of the products of Station-1 need repair and are directed to Station-3 for repair, the rest are sent to Station-2. 15% of the products of Station-2 need repair and are directed to Station- 3 for repair, the rest are sent to Station-4. 12% of the incoming products of Station- 3 are rejected, are sold at a low price, and leave the process. The rest go to Station-4. All the products of Station-4 are good, no need to repair, and no rejection. On average there are 8, 2. 40, and 5 products in Stations 1, 2, 3, 4, respectively. Compute the average flow time in this process. Enter your answer in MINUTES with ONE DECIMAL point. Reject Station-3 Repair Good Station-1 Station-2 Good Good Station-4 Good 4.1 er 31.4 margin of error +-0.1…arrow_forwardGive 4 real-life functions. Determine its input, process, and output just like on the sample in the picture.arrow_forward
- A process has seven elements composed of combination of worker and machine. Elements A, B, D, and F are worker-controlled while elements C and E are machine controlled. Element G is a worker-controlled irregular element performed every five cycles Machines are idle during elements A, D, and G. Two units are produced every cycle. Below are the observed time (in minutes) and performance rating of each element. Work Element Observed Time (in minutes) Performance Rating A 0.75 115% B 1.20 120% C 1.40 N.A. D 1.05 90% E 1.25 N.A. F 1.20 105% G 1.60 85% Worker's allowance is 20% a) Determine Normal Time . Answer in 4 decimal placesb) What is the standard time? Round up answer in 2 decimal places.c) If the worker's performance during actual production is 125% on all manual elements for seven hours worked on an eight-hour shift, how many units will be produced? Round up answer in integer value.d) Determine the worker's efficiency (in percentage). Answer in 2 decimal placesarrow_forwardWellplace Insurance Company processes insurance policy applications in batches of 25. One day, they had fifteen batches to process and, after inspection, it was found that four batches had nonconforming policies. One batch had one nonconformance, another had five, another had two, and another had six nonconformance. a. What was the proportion nonconforming for each batch? Round your answers to two decimal places. The proportion nonconforming for the first batch: The proportion nonconforming for the second batch: The proportion nonconforming for the third batch: The proportion nonconforming for the fourth batch: b. What was the nonconformance per unit (NPU) in total for the fifteen batches? Round your answer to three decimal places. Total nonconformances per unit for all batches:arrow_forwardA customer service department has the following resolution response time data: Average Response Time First contact 0.25 hr. Service scheduling 0.50 hr. Wait for service 24.00 hrs. Service 1.50 hrs. Total resolution time 26.25 hrs. What is the value-added ratio (rounded to one decimal place) in this process? a. 8.6% b. 91.4% c. 5.7% d. 28.6%arrow_forward
- Can a process be frozen in the midst of another process it is executing? Provide justifications for your answers, please.arrow_forwardDescribe how THE PROCESS DIAGRAM BELOW they could be improved and make recommendations for their improvement.arrow_forwardFor the purpose of process analysis, which of the following measures would beconsidered an appropriate flow unit for analyzing the operation of a coffee shop?Instructions: You may select more than one answer.a. Square footage of the storeb. Number of employees working each weekc. Number of hours the store is open each weekd. Number of customers served each weekarrow_forward
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,