Chapter 18, Problem 1RDQ

What are the three steps in the control process? Describe in detail.

Summary Introduction

To determine:

Thesteps involved in the process of controlling.

Introduction:

Control Process: The control procedure of management guarantees that each action of a business is advancing its objectives. This procedure essentially helps managers in assessing their association's performance. By utilizing it adequately, they can choose whether to change their plans or proceed with them as they seem to be.

Answer to Problem 1RDQ

The three steps in the control process are:

1. Measuring actual performance.
2. Comparing actual performance against the standard.
3. Taking managerial action.

Explanation of Solution

The three steps in the control process are:

1. Measuring actual performance:

The first step in the control process is measuring actual performance. To find the actual performance the administration first acquires information about it.

The manager uses four approaches to measure actual performance:

1. Personal observations,

2. Statistical report,

3. Oral report,

4. Written reports.

By using these tools, the manager determines the actual performance and takes fair action.

2. Comparing actual performance against the standard:

After determining the actual performance; It should compare with the standard and check whether the goal has been achieved or not.

For example, In the event that a person is permitted and planning 400 labor hours out of each week and if he consistently 450labor hours, then there might be an issue. In the event that he ismaking $10,000 per day in sales.However just making $8,000 every day, he may need to perceive the reason why hissales have diminished.

3. Taking managerial action:

This is the last step in the control process and this step becomes very important when the performance goes down and falls short of the standard, and then the investigation demonstrates that restorative activity is required. The remedial activity could include an adjustment in at least one exercise of the association's tasks.