EBK OPERATIONS MANAGEMENT
14th Edition
ISBN: 9781260718447
Author: Stevenson
Publisher: MCG COURSE
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Chapter 16, Problem 2CTE
Doctors’ and dentists’ offices frequently schedule patient visits at regularly spaced intervals. What problems can this create? Can you suggest an alternative approach to reduce these problems? Under what circumstances would regularly spaced appointments constitute a reasonable approach to patient
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CASE STUDY 9-1
Was Robert Eaton a Good Performance
Management Leader?
R
obert Eaton was CEO and chairman of Chrys-
ler from 1993 to 1998, replacing Lee Iacocca,
who retired after serving in this capacity since
1978. Eaton then served as cochairman of the newly
merged DaimlerChrysler organization from 1998
to 2000. In fact, Eaton was responsible for the sale
of Chrysler Corporation to Daimler-Benz, thereby
creating DaimlerChrysler. With 362,100 employees,
DaimlerChrysler had achieved revenues of €136.4
billion in 2003. DaimlerChrysler's passenger car
brands included Maybach, Mercedes-Benz, Chrysler,
Jeep, Dodge, and Smart. Commercial vehicle brands
included Mercedes-Benz, Freightliner, Sterling,
Western Star, and Setra.
From the beginning of his tenure as CEO, Eaton
communicated with the people under him. He
immediately shared his plans for the future with
his top four executives, and upon the advice of his
colleague, Bob Lutz, decided to look around the
company before making any hasty…
Critically assess Martin’s coaching style.
Compare Robert Eaton’s performance management leadership presented in the case against the performance management leadership principles, functions, and behaviors. What recommendations can be made about what he might do more effectively? Explain and defend your answer.
Chapter 16 Solutions
EBK OPERATIONS MANAGEMENT
Ch. 16 - Why is scheduling fairly simple for repetitive...Ch. 16 - Prob. 2DRQCh. 16 - What are Gantt charts? How are they used in...Ch. 16 - Prob. 4DRQCh. 16 - Briefly describe each of these priority rules: a....Ch. 16 - Why are priority rules needed?Ch. 16 - What problems not generally found in manufacturing...Ch. 16 - Explain forward and backward schedulings and each...Ch. 16 - Prob. 9DRQCh. 16 - Prob. 10DRQ
Ch. 16 - Prob. 11DRQCh. 16 - What general trade-offs are involved in sequencing...Ch. 16 - Prob. 2TSCh. 16 - Prob. 3TSCh. 16 - One approach that can be effective in reducing the...Ch. 16 - Doctors and dentists offices frequently schedule...Ch. 16 - Prob. 3CTECh. 16 - Use the assignment method to determine the best...Ch. 16 - Rework Problem 1, treating the numbers in the...Ch. 16 - Assign trucks to delivery routes so that total...Ch. 16 - Develop an assignment plan that will minimize...Ch. 16 - Use the assignment method to obtain a plan that...Ch. 16 - The following table contains information...Ch. 16 - Using the information presented in the following...Ch. 16 - The following table shows orders to be processed...Ch. 16 - A wholesale grocery distribution center uses a...Ch. 16 - The times required to complete each of eight jobs...Ch. 16 - Prob. 11PCh. 16 - A shoe repair operation uses a two-step sequence...Ch. 16 - The following schedule was prepared by the...Ch. 16 - The production manager must determine the...Ch. 16 - A foreman has determined processing times at a...Ch. 16 - Given the information in the following table,...Ch. 16 - Given the following information on job times and...Ch. 16 - Prob. 18PCh. 16 - The following table contains order-dependent setup...Ch. 16 - The following table contains order-dependent setup...Ch. 16 - Prob. 21PCh. 16 - Given this information on planned and actual...Ch. 16 - Given the following data on inputs and outputs at...Ch. 16 - Determine the minimum number of workers needed,...Ch. 16 - Determine the minimum number of workers needed,...Ch. 16 - Determine the minimum number of workers needed,...Ch. 16 - Prob. 1CQ
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- Approach Consider the previous month's forecast to identify which technique is most effective. Use that to forecast the next month. Remember to select the forecasting technique that produces the forecast error nearest to zero. For example: a. Naïve Forecast is 230 and the Forecast Error is -15. b. 3-Month Moving Forecast is 290 and the Forecast Error is -75. c. Exponential Smoothing Forecast for .2 is 308 and the Forecast Error is -93. d. Exponential Smoothing Forecast for .5 is 279 and the Forecast Error is -64. e. Seasonal Forecast is 297 and the Forecast Error is -82. The forecast for the next month would be 230 as the Naïve Forecast had the Forecast Error closest to zero with a -15. This forecasting technique was the best performing technique for that month. You do not need to do any external analysis-the forecast error for each strategy is already calculated for you in the tables below. Naïve Month Period Actual Demand Naïve Forecast Error 3- Month Moving Forecast 3- Month Moving…arrow_forwardScenario You have been given a task to create a demand forecast for the second year of sales of a premium outdoor grill. Accurate forecasts are important for many reasons, including for the company to ensure they have the materials they need to create the products required in a certain period of time. Your objective is to minimize the forecast error, which will be measured using the Mean Absolute Percentage Error (MAPE) with a goal of being below 25%. You have historical monthly sales data for the past year and access to software that provides forecasts based on five different forecasting techniques (Naïve, 3-Month Moving Average, Exponential Smoothing for .2, Exponential Smooth for .5, and Seasonal) to help determine the best forecast for that particular month. Based on the given data, you will identify trends and patterns to create a more accurate forecast. Approach Consider the previous month's forecast to identify which technique is most effective. Use that to forecast the next…arrow_forwardUse the internet to obtain crash safety ratings for passenger vehicles. Then, answer thesequestions:a. Which vehicles received the highest ratings? The lowest ratings?b. How important are crash-safety ratings to new car buyers? Does the degree of importancedepend on the circumstances of the buyer?c. Which types of buyers would you expect to be the most concerned with crash-safety ratings?d. Are there other features of a new car that might sway a buyer from focusing solely on crashsafety? If so, what might they be?arrow_forward
- “Implementing a Performance Management Communication Plan at Accounting, Inc.” Evaluate Accounting Inc.’s communication plan. Specifically, does it answer all of the questions that a good communication plan should answer? Which questions are left unanswered? How would you provide answers to the unanswered questions? “Implementing an Appeals Process at Accounting, Inc.” If you were to design an appeals process to handle these complaints well, what would be the appeal process? Describe the recommended process and why.arrow_forwardThe annual demand for water bottles at Mega Stores is 500 units, with an ordering cost of Rs. 200 per order. If the annual inventory holding cost is estimated to be 20%. of unit cost, how frequently should he replenish his stocks? Further, suppose the supplier offers him a discount on bulk ordering as given below. Can the manager reduce his costs by taking advantage of either of these discounts? Recommend the best ordering policy for the store. Order size Unit cost (Rs.) 1 – 49 pcs. 20.00 50 – 149 pcs. 19.50 150 – 299 pcs. 19.00 300 pcs. or more 18.00arrow_forwardHelp answer showing level work and formulasarrow_forward
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