OPERATIONS MANAGEMENT
2nd Edition
ISBN: 9781260238877
Author: CACHON
Publisher: RENT MCG
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Chapter 16, Problem 19PA
Summary Introduction
To determine: The number of minutes does a caller need to wait before taking to an agent.
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please answer within 30 minutes.
A fast-food restaurant offers a variety of products: from pre-made packaged
sandwiches to milkshakes with different flavors. Many customers order one item
time, other customers order multiple items. Sometimes customers buy the pre-
made items, and some customers actually ask the restaurant to cook their food
while they wait. The restaurant manager has kept careful records of some
queuing statistics over several weeks. According to this data, the staff needs 4
minutes on average to serve a random customer. On average, the restaurant
served 120 customers on a given day. This restaurant is open from 9 AM to 9 PM
every day, and has a single service counter. If you want to help the manager
measure this restaurant's waiting line performance, which of the following should
you use?
Exponential Service Rate Model
The Finite Source Model
Constant Service Rate Model
O The multi phase single channel model
Consider a base case where a customer arrives every 40 seconds and the Customer Service Champion can handle 120 customers per hour. There are two Food Champions, each capable of handling 100 orders per hour How long should it take to be served by the restaurant (from the time a customer enters the kiosk queue until her food is delivered)? Use queuing models to estimate this.
Chapter 16 Solutions
OPERATIONS MANAGEMENT
Ch. 16 - Prob. 1CQCh. 16 - Prob. 2CQCh. 16 - Prob. 3CQCh. 16 - Prob. 4CQCh. 16 - Which of the following best reflects pooling...Ch. 16 - Prob. 6CQCh. 16 - Prob. 7CQCh. 16 - Prob. 1PACh. 16 - Prob. 2PACh. 16 - Prob. 3PA
Ch. 16 - Prob. 4PACh. 16 - Prob. 5PACh. 16 - Prob. 6PACh. 16 - Prob. 7PACh. 16 - Prob. 8PACh. 16 - Prob. 11PACh. 16 - Prob. 12PACh. 16 - Prob. 13PACh. 16 - Prob. 14PACh. 16 - Prob. 15PACh. 16 - Prob. 16PACh. 16 - Prob. 17PACh. 16 - Prob. 18PACh. 16 - Prob. 19PACh. 16 - Prob. 20PACh. 16 - Prob. 21PACh. 16 - Prob. 22PA
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