OPERATIONS MANAGEMENT
2nd Edition
ISBN: 9781260238877
Author: CACHON
Publisher: RENT MCG
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Chapter 16, Problem 20PA
Summary Introduction
To determine: The number of seconds required for a request to be filled.
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Experience the Tour de France (ETF) is a specialty travel agent. It arranges vacations for amateur cyclists who want to experience the
Tour de France by riding through one or more stages in the race. It has five people who take calls from clients. Each call lasts on
average 25 minutes, with a standard deviation of 50 minutes. A call arrives on average every 20 minutes with a standard deviation of
20 minutes.
(Do not round intermediate calculations. Round your answer to two decimal places.)
On average, how many minutes does a caller wait before talking to an
agent?
minutes
A large insurance company maintains a central computing system that contains a variety of information about customer accounts. Insurance agents in a six-state area use telephone lines to access the customer information database. Currently, the company's central computer system allows three users to access the central computer simultaneously. Agents who attempt to use the system when it is full are denied access; no waiting is allowed.
Management realizes that with its expanding business, more requests will be made to the central information system. Being denied access to the system is inefficient as well as annoying for agents. Access requests follow a Poisson probability distribution, with a mean of 35 calls per hour. The service rate per line is 19 calls per hour.
(a)
What is the probability that 0, 1, 2, and 3 access lines will be in use? (Round your answers to four decimal places.)
P(0)=P(1)=P(2)=P(3)=
(b)
What is the probability that an agent will be denied access to the…
Chapter 16 Solutions
OPERATIONS MANAGEMENT
Ch. 16 - Prob. 1CQCh. 16 - Prob. 2CQCh. 16 - Prob. 3CQCh. 16 - Prob. 4CQCh. 16 - Which of the following best reflects pooling...Ch. 16 - Prob. 6CQCh. 16 - Prob. 7CQCh. 16 - Prob. 1PACh. 16 - Prob. 2PACh. 16 - Prob. 3PA
Ch. 16 - Prob. 4PACh. 16 - Prob. 5PACh. 16 - Prob. 6PACh. 16 - Prob. 7PACh. 16 - Prob. 8PACh. 16 - Prob. 11PACh. 16 - Prob. 12PACh. 16 - Prob. 13PACh. 16 - Prob. 14PACh. 16 - Prob. 15PACh. 16 - Prob. 16PACh. 16 - Prob. 17PACh. 16 - Prob. 18PACh. 16 - Prob. 19PACh. 16 - Prob. 20PACh. 16 - Prob. 21PACh. 16 - Prob. 22PA
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