The S Enterprise Case Study involves the causes of service upset of café. This includes the responsibility of the customer for adding the bill and tipping properly, the responsibility of the employee to type the bill in the register or in computer properly, the responsibility of the manager to investigate the store receipt history and the responsibility of the credit card to resolve this issue by providing records of the electronic transactions. It is also necessary to known the other factors of the company which are company background, day-to-day service management and long term strategic issues. Interpretation: Short term and long term recommendations are to be discussed along with the rationale for these recommendations.

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Kindly assist with writing the project plan for this A smart mobile platform to boost entertainment event attendance and optimise venue management using geolocation and user engagement analytics

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Chapter 15, Problem 4CQD

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Case Summary: The S Enterprise Case Study involves the causes of service upset of café. This includes the responsibility of the customer for adding the bill and tipping properly, the responsibility of the employee to type the bill in the register or in computer properly, the responsibility of the manager to investigate the store receipt history and the responsibility of the credit card to resolve this issue by providing records of the electronic transactions. It is also necessary to known the other factors of the company which are company background, day-to-day service management and long term strategic issues.

Interpretation:Short term and long term recommendations are to be discussed along with the rationale for these recommendations.

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Kindly assist with writing the project plan for this A smart mobile platform to boost entertainment event attendance and optimise venue management using geolocation and user engagement analytics

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