OM (with OM Online, 1 term (6 months) Printed Access Card)
OM (with OM Online, 1 term (6 months) Printed Access Card)
6th Edition
ISBN: 9781305664791
Author: David Alan Collier, James R. Evans
Publisher: Cengage Learning
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Chapter 15, Problem 2PA
Summary Introduction

Interpretation: The firm with ISO 9000 certification needs to be identified along with benefits and results the firm might have achieved with the certification needs to be discussed.

Concept Introduction: ISO 9000 is part of a quality management system. It provides organizations a guideline and a tool that is needed to ensure that their products and service meet external requirements and drive consistent quality improvement.

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