EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Chapter 15, Problem 12PA
Summary Introduction
Interpretation: Pareto Diagram needs to be made based on the given information.
Concept Introduction:Cost of quality analysis helps to identify the problems in operations and managers can suggest improvement measures based on that. Cost of quality has four categories: Prevention costs, appraisal costs, internal failure costs and external failure costs.
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