EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Chapter 15, Problem 4CQD
Summary Introduction
Case Summary: The S Enterprise Case Study involves the causes of service upset of café. This includes the responsibility of the customer for adding the bill and tipping properly, the responsibility of the employee to type the bill in the register or in computer properly, the responsibility of the manager to investigate the store receipt history and the responsibility of the credit card to resolve this issue by providing records of the electronic transactions. It is also necessary to known the other factors of the company which are company background, day-to-day
Interpretation:Short term and long term recommendations are to be discussed along with the rationale for these recommendations.
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b-2. Identify the critical activities, and determine the duration of the project.
The critical activities are .
The forecast for each week of a four-week schedule is 50 units. The MPS rule is to schedule production if the projected on-hand
Inventory would be negative without it. Customer orders (committed) are follows:
Week
Customer Order
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35
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12
Use a production lot size of 75 units and no beginning Inventory. Determine the available-to-promise (ATP) quantities for each period.
Note: Leave no cells blank - be certain to enter "0" wherever required.
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ATP
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