Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
expand_more
expand_more
format_list_bulleted
Concept explainers
Videos
Textbook Question
Chapter 14.S, Problem 1P
The probability that equipment used in a hospital lab will need recalibration is given in the following table. A service firm is willing to provide maintenance and provide any necessary calibrations for a fee of $650 per month. Recalibration costs $500 per time. Which approach would be most cost-effective, recalibration as needed or the service contract?
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
As the manager of the insurance desk in your hospital, write in detail how you execute insurance policies in the following scenarios
1. Patient in critical condition admitted for emergency care; family requesting insurance coverage of the services
2. Patients with insurance coverage opted for elective surgery
*Consider mentioning various documents required, cashless service, reimbursement service, the validity of the insurance policy, proximate cause, and others
QoS levels in response time, availability, and security may be used to evaluate the AIT Lemass's performance. Talk about ways to improve service in any of the assessed categories.
Describe a situation where self-service and technology help create and deliver the customer benefit package to the customer. Provide examples of how such a system can cause a defect, mistake, or service upset. Provide airline examples that illustrate each difference
Chapter 14 Solutions
Operations Management
Ch. 14.S - Prob. 1DRQCh. 14.S - Prob. 2DRQCh. 14.S - Prob. 3DRQCh. 14.S - Prob. 4DRQCh. 14.S - Prob. 5DRQCh. 14.S - Prob. 6DRQCh. 14.S - Prob. 7DRQCh. 14.S - Prob. 8DRQCh. 14.S - Prob. 9DRQCh. 14.S - Prob. 10DRQ
Ch. 14.S - The probability that equipment used in a hospital...Ch. 14.S - The frequency of breakdown of a machine that...Ch. 14.S - Prob. 3PCh. 14 - Prob. 1DRQCh. 14 - Prob. 2DRQCh. 14 - Prob. 3DRQCh. 14 - Prob. 4DRQCh. 14 - Prob. 5DRQCh. 14 - Prob. 6DRQCh. 14 - Prob. 7DRQCh. 14 - Contrast push and pull methods ofmovi.ttg goods...Ch. 14 - Prob. 9DRQCh. 14 - Prob. 10DRQCh. 14 - Prob. 1TSCh. 14 - Prob. 2TSCh. 14 - Prob. 3TSCh. 14 - Prob. 1CTECh. 14 - Prob. 2CTECh. 14 - Prob. 1PCh. 14 - Prob. 2PCh. 14 - Prob. 3PCh. 14 - Determine the number of cycles per day and the...Ch. 14 - Given this set of daily service operations, and...Ch. 14 - Determine the number of cycles per day and a...Ch. 14 - Compute the takt time for a system where the total...Ch. 14 - Prob. 8PCh. 14 - Prob. 9PCh. 14 - What might Stephanie determine as the best...
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Hotel ComplaintsA luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list of the major complaints by week for the last month is as follows: Complaint Number of Occurrences Week 1Error on bill 10Room not ready at check-in 8Room service delivery late 3Longline at check-out 10 Week 2Error on bill 12Noise in hallway 2Longline at check-out…arrow_forwardSTARS Which products or services grow the fastest and have the highestmargins in corporate hospital? You need to focus on this and invest in it. QUESTION MARKS Which products or services have the potential to become very large, in corporate hospital. For example , because the market is very large, but you only have a small market share. You must choose: will it be a dog or a star? CASH COwS Which products or services generate a good turnover in a stable way in corporate hospital? How can you optimize the profit from this? DOGS Which products or services do not grow or show a shrinkage and the market is also no longer interesting. e.g., by competition? You must stop this in the corporate hospital question: By inspiring the information up, can you Create BCG matrix?arrow_forwardIn addition to a product guarantee, should a manufacturer have a service guarantee?arrow_forward
- Finding the Break-Even QuantityA hospital is considering a new procedure to be offered at $200 per patient. The fixed cost per year would be $100,000, with total variable costs of $100 per patient. What is the break-even quantity for this service? Use both algebraic and graphic approaches to get the answer.arrow_forwardOperations Management Hotel ComplaintsA luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list of the major complaints by week for the last month is as follows:Complaint Number of Occurrences Week 1Error on bill 10Room not ready at check-in 8Room service delivery late 3Longline at check-out 10 Week 2Error on bill 12Noise in hallway 2Longline at check-out…arrow_forwardWhat Is service blueprinting?arrow_forward
- How does a manager determine the required quality of service for finished goods? Should any goods have a service standard of 100 percent?arrow_forwardThe servicescape is different in fast food restaurants when compared to upscale restaurants. Compare and contrast the servicescapes of McDonalds and a restaurant such as Ruth's Chris or Landry's. How do the servicescapes support the service expectations of customers and the actual delivery of services.arrow_forwardWhat steps should Kristen recommend to the general manager? Develop a service blueprint of the check-in process. How might this be used to improve the situation?arrow_forward
- Describe a situation where self-service and technology help create and deliver the customer benefit package to the customer. Provide examples of how such a system can cause a defect, mistake, or service upset.arrow_forwardPlease no written by hand solutionsarrow_forwardMerrimac Manufacturing Company has always purchased acertain component part from a supplier on the East Coast for$50 per part. The supplier is reliable and has maintained thesame price structure for years. Recently, improvements in operations and reduced product demand have cleared up somecapacity in Merrimac’s own plant for producing componentparts. The particular part in question could be produced at$40 per part, with an annual fixed investment of $25,000.Currently, Merrimac needs 300 of these parts per year.a. Should Merrimac make or buy the component part?b. As another alternative, a new supplier located nearby isoffering volume discounts for new customers of $50per part for the first 100 parts ordered and $45 per partfor each additional unit ordered. Should Merrimacmake the component in-house, buy it from the newsupplier, or stick with the old supplier?c. Would your decision change if Merrimac’s annual demand increased to 2000 parts? increased to 5000 parts?d. Develop a set of…arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.
Inventory Management | Concepts, Examples and Solved Problems; Author: Dr. Bharatendra Rai;https://www.youtube.com/watch?v=2n9NLZTIlz8;License: Standard YouTube License, CC-BY