How to handle inefficient employees in two scenarios of being soft with the employee and another scenario being a tough manager how can this employee be handled. Introduction / Case study: Case study about distribution manager in French Grains bakery, he is responsible for end to end distribution management. Drivers have a predefined responsibility of filling delivery report accurately to avoid financial losses as we as loosing on customer relationships. There is a team of 5 drivers and 1 of them is the major contributor for mistakes that happen in filling the delivery report that is about 60% of whole mistakes. Second driver contributes to 30% and Third drive contributes to 10% of the mistakes. Rest two are with no errors in filling the report. So being a delivery manager how will you handle the 1 s t employee?

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Mostlarge businesses rely on many complex processes to keep them running smoothly. Two large areas that impact large areas of business and IT are ERP and CRM. Respond to the following questions: • How do ERP and CRM help a company? What are the drawbacks to setting up those different types of systems in a business? What direct effects do these systems have on customers?

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Chapter 14, Problem 1SGB

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To determine:

How to handle inefficient employees in two scenarios of being soft with the employee and another scenario being a tough manager how can this employee be handled.

Introduction / Case study:

Case study about distribution manager in French Grains bakery, he is responsible for end to end distribution management. Drivers have a predefined responsibility of filling delivery report accurately to avoid financial losses as we as loosing on customer relationships. There is a team of 5 drivers and 1 of them is the major contributor for mistakes that happen in filling the delivery report that is about 60% of whole mistakes. Second driver contributes to 30% and Third drive contributes to 10% of the mistakes. Rest two are with no errors in filling the report. So being a delivery manager how will you handle the 1^s^t employee?

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