To determine:
How to handle inefficient employees in two scenarios of being soft with the employee and another scenario being a tough manager how can this employee be handled.
Introduction / Case study:
Case study about distribution manager in French Grains bakery, he is responsible for end to end distribution management. Drivers have a predefined responsibility of filling delivery report accurately to avoid financial losses as we as loosing on customer relationships. There is a team of 5 drivers and 1 of them is the major contributor for mistakes that happen in filling the delivery report that is about 60% of whole mistakes. Second driver contributes to 30% and Third drive contributes to 10% of the mistakes. Rest two are with no errors in filling the report. So being a delivery manager how will you handle the 1st employee?
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Chapter 14 Solutions
Management (MindTap Course List)
- Create a Group Control System Step 1 Form into groups of three to five students. Each group will assume that another student group has been given an assignment of writing a major paper that will involve research by individual group members that will be integrated into the final paper. Each group member has to do his or her part. Step 2 Your assignment is to develop a list of rules and identify some statistics by which to control the behavior of members in that group. Brainstorm and discuss potential rules to govern member behavior and consequences for breaking those rules. Step 3. first, select the five rules that you think are most important for governing group member behavior. Consider the following situations that rules might cover: arriving late for a meeting; missing a meeting; failing to complete a work assignment; disagreements about desired quality of work; how to resolve conflicts about paper content; differences in participation, such as one person doing all the talking and someone else talking hardly at all; how to handle meetings that Start late; the use of an agenda and handling deviations from the agenda; and any other situation that your group thinks a rule should cover that your group thinks a rule should cover.arrow_forwardHow to reply to this in 100 words? For this week's discussion, we have been asked to review and discuss the Myers-Briggs Type Indicator (MBTI). This is an extension of the Jungian personality theory, which identifies personality traits that help identify performance measures that make it easier to promote and use employees in a way that will ensure their success (McShane & Von Glinow, 2022). However, there are particular areas in business where this can be used, as it is not a bulletproof evaluation tool, and, per the text, it could be a better tool for performance evaluation and pre-employment. (Coe, 1992). So, how does this apply to the question of the week, and how can we use it in daily business to increase the success of the employee and the business overall? The MBTI tool could promote middle managers to the executive level. Executive-level managers are good leaders with strong communication skills and personality traits that set them apart from the pack (Men, 2015). We…arrow_forwardSome research studies (Ilies & Judge, 2003; Saari & Judge, 2004) report that genetics play a very important part in whether an employee has a high level of job satisfaction. Their work suggests that the attitudes, personality, and values that a person brings to the workplace are better predictors of whether the employee will be satisfied than any of the external factors a company or manager might provide the employee. In fact, their studies indicate that a person with high satisfaction will generally report being highly satisfied, no matter the situation within the company. Similarly, a person who reports low satisfaction will consistently report low satisfaction, no matter what the company may do to increase the employee's satisfaction. If these studies are correct, then there would seem to be some rationality in only hiring applicants with positive personalities. In this assignment, you will develop a ten item survey that will be given to all applicants at your company. The…arrow_forward
- Imagine you are the new Head of Learning and Development. Which department should be involved in this following case? The senior managers of a large financial institution recognize the importance of training and development for their staff. They have a clear policy that not only should staff be trained and developed to meet the licensing and legislative requirements that apply to their area of business, but that staff should also be encouraged and enabled to engage in other appropriate development activities. The middle managers, who largely look after staff performance and development, all welcome this policy. They have made it clear to all of their staff that development opportunities are available and can be applied for at any time. Many individual managers have therefore put together a list of courses that they think might be of interest to their staff, and make these available to staff so that individual members of staff can pick-and- mix the courses that they feel they would…arrow_forwardWhat staff will you require for pharmacy? What skills will they need (make sure they are bona fide requirements). Write 1 job descriptions for one of the positions that you require to run your business. You might have listed more jobs above in #2 that are required to run the business but you only need to write 1 job description. Write the job ad for this job descriptions. Think about what information individuals want to know in a job ad. Be creative, you want to attract the best talent. Best practice in recruitment has you design your recruitment strategy before you have candidates apply for a job. What will your recruitment process look like to ensure you are getting the best candidate for the position? Write 3 Behaviour Based Interview Questions that you want to ask the candidates, be sure to include a scoring guide and desired answers.arrow_forwardWhen thinking about careers, professional advancement, or even job hunting, we usually emphasize so-called “hard skills,” meaning skills that are directly connected to our ability to perform a particular task or do a certain job. These skills can be evaluated or measured, as they are the result of degrees, certificates, specialized knowledge, seminars, continuing education, vocational training, and so on. “Soft skills,” on the other hand, are more difficult to measure or quantify, as they usually do not come from a degree or specialized training, but from life experience, personality, and attitude. They are often called “people skills,” as they typically relate, in some form, to how we deal or interact with other people. For example: Are we able to motivate and lead people? Can we communicate well with others? Some commonly mentioned soft skills would include, among others: creativity, team work, written and verbal communication, management and leadership, flexibility, and…arrow_forward
- Laura is the associate director of a non-profit agency known as "BANTY Hope Agency", that provides assistance to children and families in Gaborone and surroundings. The organisation is mainly sponsored by foreign aid and local companies as part of their Corporate Social Responsibility. Laura is the head of a department that focuses on evaluating the skill-building programs the agency provides to families. She reports directly to the agency leadership. As a whole, the agency has been cautious in hiring this year because of increased competition for federal grant funding. However, they have also suffered high staff turnover. Two directors, three key research staff, and one staff person from the finance department have left. Laura has a demanding schedule that requires frequent travel; however, she supervises two managers who in turn are responsible for five staff members each. Both managers have been appointed within the last six months. Kelly has a specific background in research. She…arrow_forwardTo be successful, an organization needs to align and motivate its staff to achieve the organization’s goals and objectives. Then, the organization needs to communicate those goals, motivate employees, and reward their achievement of those goals. Do you prefer one over the other? If so, why?arrow_forwardrespond to the following about job analysis is this a good way to go about it To improve the efficiency of the workforce, a job analysis questionnaire is usually conducted to gather information about the various duties and responsibilities of the employees. After completing the survey, the employees are then asked to log their time and work habits. Having a diverse workforce helps businesses develop ideas and solutions to their customers' needs. It increases employee morale and helps them work more efficiently. This will also help boost the company's productivity. Having a diverse workforce makes employees feel valued and accepted, which will help them stay with your company longer. It will also reduce your recruitment costs and boost your company's profitability. Having a happy and diverse workforce can additionally help you save time and money. One of the most important factors that employers consider when it comes to conducting formal evaluations is the frequency of the review.…arrow_forward
- You are a team leader of a Customer Service center in a medium sized bank. Recently you notice there is a high rate of absenteeism. Using the data collection and feedback model how will you resolve this problem.arrow_forwardAt The Container Store, part-time workers also get health benefits. Moreover, the company matches employees’ contributions to a 401(k) account up to 4 percent of pay. Which level of Maslow’s hierarchy of needs do these two programs cover? Multiple Choice Self-actualization Esteem Affiliation Physiological Securityarrow_forwardDo you need a professional portfolio? Explain your answers in 100-200 words.arrow_forward
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