Management, Loose-Leaf Version
13th Edition
ISBN: 9781305969308
Author: Richard L. Daft
Publisher: South-Western College Pub
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Question
Chapter 14, Problem 1SGB
Summary Introduction
To determine:
How to handle inefficient employees in two scenarios of being soft with the employee and another scenario being a tough manager how can this employee be handled.
Introduction / Case study:
Case study about distribution manager in French Grains bakery, he is responsible for end to end distribution management. Drivers have a predefined responsibility of filling delivery report accurately to avoid financial losses as we as loosing on customer relationships. There is a team of 5 drivers and 1 of them is the major contributor for mistakes that happen in filling the delivery report that is about 60% of whole mistakes. Second driver contributes to 30% and Third drive contributes to 10% of the mistakes. Rest two are with no errors in filling the report. So being a delivery manager how will you handle the 1st employee?
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Chapter 14 Solutions
Management, Loose-Leaf Version
Ch. 14 - Prob. 1OTJVCCh. 14 - Prob. 2OTJVCCh. 14 - Prob. 3OTJVCCh. 14 - Prob. 1DQCh. 14 - Prob. 2DQCh. 14 - Prob. 3DQCh. 14 - Prob. 4DQCh. 14 - Prob. 5DQCh. 14 - Prob. 6DQCh. 14 - Prob. 7DQ
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