FUNDAMENTALS OF MANAGEMENT
11th Edition
ISBN: 9780135809761
Author: Robbins
Publisher: PEARSON C
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Chapter 14, Problem 1PTS
Read through this scenario and follow the directions at the end of it:
Your career has progressed even faster than you thought possible. After graduating from college with an accounting degree, you passed your CPA exam and worked three years for a major accounting ?rm. Then you joined General Electric in their ?nance department. Two employers and four jobs later, you have just been hired by a Fortune 100 mining company as their vice president for ?nance. What you didn’t expect in the new job was having to deal with Mark Hundley.
Mark is the vice president of company operations. He has been with the company for eight years. Your ?rst impression of Mark was that he was a “know-it-all." He was quick to put you down and acted as if he was your superior rather than an equal. Based on comments you‘ve heard around the offices, it seems you are not alone. Other executives all seemed to agree that Mark is a brilliant engineer and operations manager but very difficult to work with. Speci?c comments you've heard include “an abrasive attitude"; "talks down to people"; “arrogant”; “thinks everyone is stupid"; and “poor listener."
In your short time in the new job, you've already had several run-ins with Mark You‘ve even talked to your boss, the company president, about him. The president's response wasn’t surprising: “Mark isn't easy to deal with. But no one knows this company‘s operations like he does, if he ever leaves, I don't know how we'd replace him. But, that said, he gives me a lot of grief. Sometimes he makes me feel like I work for him rather than the other way around." Describe what you could do to improve your ability to work with Mark.
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A bank loan officer who was taking medication for depression had numerous drinks at a local bar, went to a cemetery, and, with a gun in his hand, threatened to commit suicide. He eventually drove off but was intercepted by the police and committed to a psychiatric facility for four days. His physician certified that he would be able to resume all of his duties in a week, but the bank balked at reinstating him. Officials at the bank expressed their shock that he was released from the hospital so quickly after threatening to kill himself. He was told that he could not be immediately reinstated because of “the impact of your action in the community and on the ability to perform your job.” He was placed on a leave of absence and then terminated.
Did the bank violate the ADA? Why or why not?
Case: (Lizotte v. Dacotah Bank, 2010 U.S. Dist. LEXIS 1223 [D.N.D.]
Discuss the differences among CRM practices and/or systems with different marketing, sales, and customer service business processes and how they can differ based on industry. Provide an example.
Chapter 14 Solutions
FUNDAMENTALS OF MANAGEMENT
Ch. 14 - Prob. 1TAICh. 14 - Prob. 2TAICh. 14 - Prob. 3TAICh. 14 - What are the challenges in doing it?Ch. 14 - Prob. 5TAICh. 14 - Prob. 6TAICh. 14 - Prob. 1DQCh. 14 - Prob. 2DQCh. 14 - Prob. 3DQCh. 14 - Prob. 4DQ
Ch. 14 - Prob. 5DQCh. 14 - Prob. 6DQCh. 14 - Prob. 7DQCh. 14 - Prob. 8DQCh. 14 - Prob. 9DQCh. 14 - Prob. 10DQCh. 14 - Read through this scenario and follow the...Ch. 14 - Is Visa being overly cautious? Why or why not?Ch. 14 - Prob. 15DQCh. 14 - Prob. 16DQCh. 14 - Prob. 17DQCh. 14 - Prob. 18DQCh. 14 - Prob. 19DQCh. 14 - Prob. 20DQCh. 14 - Prob. 21DQCh. 14 - Prob. 22DQCh. 14 - Prob. 23DQCh. 14 - Prob. 24DQCh. 14 - What role would information controls play in this...
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