Case summary:
At consulting firm, the Boston Consulting Group, managers now frequently praise employees, encourage them to celebrate even small victories, and conduct performance reviews focusing on an individual employee's strengths instead of any mistakes that may have happened.
Managers are to bring up only one or two areas that require improvement and development. This shift towards more positive feedback occurred after the company noticed some employees leaving the company and other employees who were still upset for a period of time after a negative performance review.
Characters in the case:
Reed Hasting, CEO Netflix
Adequate information:
Some companies do not follow positivism trend, these companies take a more "tough-love" approach and don't shy away from giving negative feedback.
To determine:
The place you would be more comfortable, an organization with a performance review approach more like the Boston Consulting Group or more like Netflix. Give reason.
Want to see the full answer?
Check out a sample textbook solutionChapter 14 Solutions
FUNDAMENTALS OF MANAGEMENT
- Please origina work Assume you are working for a consumer packaged goods organization. What do you imagine its culture to be regarding customer relationships? Would that have to change in the organization to manage the relationship with, and value, one customer at a time? Please cite in text references and weblinksarrow_forwardPlease original work In an organization, who should "own" the customer relationship? What does that mean? Please cite in text references and add weblinksarrow_forwardAssume that you are convinced that creativity and innovation are legitimate parts of a leader’s role, what percent of your working time do you think you should invest in creative and innovative thinking? Explain your reasoning. Speak to the most creative person you know in any field, and find out if he or she uses any specific creativity-enhancing technique. Share your findings in the paper. In the United States, a person who has an English (U.K.) accent is often at an advantage in obtaining a leadership position. What is your opinion of the ethics of a person developing such an accent in order to get promoted? Cite 3 sourcesarrow_forward
- Direction: Do a total of 4 of this, instruction and the topic is provided in the picture. Strictly write this in bond paper. NOTE: strictly use nautical almanac. This is about maritime navigation.arrow_forwardLeaders are challenged to lead in diverse cultures. In a two to three-page paper, develop a strategic plan for how you would lead in a culturally sensitive and intelligent manner. Compare and contrast your plan with a current leader in your organization, CFO of a bank.arrow_forwardA restaurant in Oregon paid its food servers the full state minimum wage ($7.95/hr at the time). Servers were required to contribute their tips to a tip pool. All employees of the restaurant other than managers shared in the tip pool based on their number of hours of work. The servers objected to sharing their tips with dishwashers and cooks. A server sued. What should the court decide? Why? Case: (Cumbie v. Woody Woo Inc., 596 F.3d 577 [9th Cir. 2010])arrow_forward
- Why do many people think that motivation is the most important part of a leader’s job? Imagine that you have a couple of extra-high performers reporting to you who are carrying out all their job responsibilities in a superior manner. What kind of coaching might you conduct with these people? Imagine yourself as the team leader, and the gang invites you to join them for an after-hours drink at a bar. From the standpoint of enhancing teamwork, explain if joining the team would be effective.arrow_forwardStep by step answerarrow_forwardA bank loan officer who was taking medication for depression had numerous drinks at a local bar, went to a cemetery, and, with a gun in his hand, threatened to commit suicide. He eventually drove off but was intercepted by the police and committed to a psychiatric facility for four days. His physician certified that he would be able to resume all of his duties in a week, but the bank balked at reinstating him. Officials at the bank expressed their shock that he was released from the hospital so quickly after threatening to kill himself. He was told that he could not be immediately reinstated because of “the impact of your action in the community and on the ability to perform your job.” He was placed on a leave of absence and then terminated. Did the bank violate the ADA? Why or why not? Case: (Lizotte v. Dacotah Bank, 2010 U.S. Dist. LEXIS 1223 [D.N.D.]arrow_forward
- Discuss the differences among CRM practices and/or systems with different marketing, sales, and customer service business processes and how they can differ based on industry. Provide an example.arrow_forwardI need help answering the following questions listed below Much attention is given to the multigenerational clinician workforce. But what about the multigenerational administrative workforce? Are the challenges similar? What about interactions between multigenerational clinical and administrative workforces?arrow_forwardPlease original work Which is better: to buy through one channel or several channels? The obvious answer is to have multiple channels available–order from the Web, make returns at the store, check on delivery by phone - and have all of those contact points able to pick up where they last left off. Is there any advantage to the customer using only one channel? Why does research show that customers who use more than one channel are more likely to be more valuable than those who use only one? Please cite in text references and add weblinksarrow_forward
- Understanding BusinessManagementISBN:9781259929434Author:William NickelsPublisher:McGraw-Hill EducationManagement (14th Edition)ManagementISBN:9780134527604Author:Stephen P. Robbins, Mary A. CoulterPublisher:PEARSONSpreadsheet Modeling & Decision Analysis: A Pract...ManagementISBN:9781305947412Author:Cliff RagsdalePublisher:Cengage Learning
- Management Information Systems: Managing The Digi...ManagementISBN:9780135191798Author:Kenneth C. Laudon, Jane P. LaudonPublisher:PEARSONBusiness Essentials (12th Edition) (What's New in...ManagementISBN:9780134728391Author:Ronald J. Ebert, Ricky W. GriffinPublisher:PEARSONFundamentals of Management (10th Edition)ManagementISBN:9780134237473Author:Stephen P. Robbins, Mary A. Coulter, David A. De CenzoPublisher:PEARSON