FUNDAMENTALS OF MANAGEMENT
FUNDAMENTALS OF MANAGEMENT
11th Edition
ISBN: 9780135809761
Author: Robbins
Publisher: PEARSON C
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Chapter 14, Problem 2TAI
Summary Introduction

Case summary:

Marching employees through stores in handcuffs to discourage theft and other infractions. At a Target store in Pasadena, California, an employee who was subjected to the walk of shame was released and never charged with a crime. However, the emotional distress of the incident led to the individual later committing suicide. After the incident went public, other Target employee in other stores told of their experiences either witnessing or experiencing the walk of shame. Target Corporation denies that it has any such policy.

To determine:

The way an organization could make sure it's being ethical in controlling employees' behavior and still achieving organizational goals.

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A bank loan officer who was taking medication for depression had numerous drinks at a local bar, went to a cemetery, and, with a gun in his hand, threatened to commit suicide. He eventually drove off but was intercepted by the police and committed to a psychiatric facility for four days. His physician certified that he would be able to resume all of his duties in a week, but the bank balked at reinstating him. Officials at the bank expressed their shock that he was released from the hospital so quickly after threatening to kill himself. He was told that he could not be immediately reinstated because of “the impact of your action in the community and on the ability to perform your job.” He was placed on a leave of absence and then terminated. Did the bank violate the ADA? Why or why not? Case: (Lizotte v. Dacotah Bank, 2010 U.S. Dist. LEXIS 1223 [D.N.D.]
Discuss the differences among CRM practices and/or systems with different marketing, sales, and customer service business processes and how they can differ based on industry. Provide an example.
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