Given scenario: A customer bought an expensive gift and shipped to a bride in another state. After a month the customer came to know that the bride has not received the gift. The customer contacted the company and demand refund for the shipping. The shipping company explained that the product has been delivered and also claimed that the product has shipped by a well-known delivery firm, the firm does not get signature from the customer who is receiving the package and the firm delivers the package to the respective address mentioned irrespective of the customer name. Upon investigation, the customer came to know that the bride has moved on to another address and the product has been received by the new person who moved into the house. The company claimed that it had properly delivered the product and it’s the customer mistake who hadn’t mentioned proper address and denied the refund request of the customer. To determine: The responsibility of the customer, store and the delivery firm.

Question

Want to see the full answer?

Answer 1

Question

Chapter 13, Problem 13.20EE

Summary Introduction

Given scenario:

A customer bought an expensive gift and shipped to a bride in another state. After a month the customer came to know that the bride has not received the gift. The customer contacted the company and demand refund for the shipping. The shipping company explained that the product has been delivered and also claimed that the product has shipped by a well-known delivery firm, the firm does not get signature from the customer who is receiving the package and the firm delivers the package to the respective address mentioned irrespective of the customer name.

Upon investigation, the customer came to know that the bride has moved on to another address and the product has been received by the new person who moved into the house. The company claimed that it had properly delivered the product and it’s the customer mistake who hadn’t mentioned proper address and denied the refund request of the customer.

To determine: The responsibility of the customer, store and the delivery firm.

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Students have asked these similar questions

Bias Vulnerability- On which biases were you the most vulnerable? On which ones were you least vulnerable? Did the ambiguity, or pressure to make quick decisions have an impact on the process?

In each of the four scenarios of OB Simulation, you will be faced with making a key decision. Each scenario also poses a potential decision-making bias. As you navigate the simulation scenarios, consider which decision-making bias may be an issue for each scenario.identify which bias you thought it was as compared to the bias that actually was placed in the simulation. Did you accurately predict the bias?

Evaluate the arguement of Meredith in this case. Are her claims valid? Was she treated fairly ? Evaluate the arguement of the supervisor and manager in this case . Are there claims valid ? Was firing Meredith fair in this case ?