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Patel sat down with the head of public relations, the CEO, and a few Board members to weigh options. On the one hand, they knew there had already been problems along their pipeline causing health concerns a few months before. Apparently, there were substandard materials used in some of the pipeline sections that eroded which they had addressed quickly as soon as they knew there was an issue. This information was public and is one of the reasons why the media was jumping on the story. On the other hand, their pipeline was not the only one in the area. At least two other pipelines moved materials that were dangerous if released in the environment. Was the problem HFC's or another company's or maybe both or ALL? At the present moment until hazard investigation crews could investigate on- site at all the pipelines, there were more questions than answers. Patel had the accident investigation team dispatched to the area. He was debating whether he should call the other companies to jointly investigate. Questions: Consider the 8-hour window and the 10 Pillars of business continuity. Develop a crisis response plan specific for this case for the next 72 hours. Go into specific details, supported by course materials, not just a broad-based generic plan.

Patel sat down with the head of public relations, the CEO, and a few Board members to weigh options. On the one hand, they knew there had already been problems along their pipeline causing health concerns a few months before. Apparently, there were substandard materials used in some of the pipeline sections that eroded which they had addressed quickly as soon as they knew there was an issue. This information was public and is one of the reasons why the media was jumping on the story. On the other hand, their pipeline was not the only one in the area. At least two other pipelines moved materials that were dangerous if released in the environment. Was the problem HFC's or another company's or maybe both or ALL? At the present moment until hazard investigation crews could investigate on- site at all the pipelines, there were more questions than answers. Patel had the accident investigation team dispatched to the area. He was debating whether he should call the other companies to jointly investigate. Questions: Consider the 8-hour window and the 10 Pillars of business continuity. Develop a crisis response plan specific for this case for the next 72 hours. Go into specific details, supported by course materials, not just a broad-based generic plan.

Purchasing and Supply Chain Management
Purchasing and Supply Chain Management
6th Edition
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
ChapterC: Cases
Section: Chapter Questions
Problem 1.10A
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Patel sat down with the head of public relations, the CEO, and a few Board members to weigh options. On the one hand, they knew there had already been problems along their pipeline causing health concerns a few months before. Apparently, there were substandard materials used in some of the pipeline sections that eroded which they had addressed quickly as soon as they knew there was an issue. This information was public and is one of the reasons why the media was jumping on the story. On the other hand, their pipeline was not the only one in the area. At least two other pipelines moved materials that were dangerous if released in the environment. Was the problem HFC's or another company's or maybe both or ALL? At the present moment until hazard investigation crews could investigate on- site at all the pipelines, there were more questions than answers. Patel had the accident investigation team dispatched to the area. He was debating whether he should call the other companies to jointly investigate. Questions: Consider the 8-hour window and the 10 Pillars of business continuity. Develop a crisis response plan specific for this case for the next 72 hours. Go into specific details, supported by course materials, not just a broad-based generic plan.
Transcribed Image Text:Patel sat down with the head of public relations, the CEO, and a few Board members to weigh options. On the one hand, they knew there had already been problems along their pipeline causing health concerns a few months before. Apparently, there were substandard materials used in some of the pipeline sections that eroded which they had addressed quickly as soon as they knew there was an issue. This information was public and is one of the reasons why the media was jumping on the story. On the other hand, their pipeline was not the only one in the area. At least two other pipelines moved materials that were dangerous if released in the environment. Was the problem HFC's or another company's or maybe both or ALL? At the present moment until hazard investigation crews could investigate on- site at all the pipelines, there were more questions than answers. Patel had the accident investigation team dispatched to the area. He was debating whether he should call the other companies to jointly investigate. Questions: Consider the 8-hour window and the 10 Pillars of business continuity. Develop a crisis response plan specific for this case for the next 72 hours. Go into specific details, supported by course materials, not just a broad-based generic plan.
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