Essentials of MIS (13th Edition)
Essentials of MIS (13th Edition)
13th Edition
ISBN: 9780134802756
Author: Kenneth C. Laudon, Jane Laudon
Publisher: PEARSON
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Chapter 12, Problem 14CSQ
Program Plan Intro

“Philly311” project:

“Philly311” is the non-emergency contact centre in the city Philadelphia. The centre is to help people in issue requests like broken traffic signals, and receive the complaints.

Explanation of Solution

Contribution of people:

  • The citizens of Philadelphia use this helping centre from the beginning. Users of Philly311 are highly recommend is to other people to solve their issues. Philly311 hired local employees and transfers which leads to effective employment. 
  • The issues of people are also posted by social Medias like twitter, Facebook. So, the followers of this media increased by 360% from the beginning.

Contribution of organization:

  • Team implementation is important for the service. The organization plays a vital role in project development...

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