Essentials of MIS (13th Edition)
Essentials of MIS (13th Edition)
13th Edition
ISBN: 9780134802756
Author: Kenneth C. Laudon, Jane Laudon
Publisher: PEARSON
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Chapter 12, Problem 15CSQ
Program Plan Intro

“Philly311” project:

“Philly311” is the non-emergency contact centre in the city Philadelphia. The centre is to help people in issue requests like broken traffic signals, and receive the complaints.

Explanation of Solution

Usage of the strategy:

  • This educating strategy used to support Philadelphia’s growing service requirements. The system enhances the capacity of the project.
  • The project managers can handle very large volume of data through citizen calls, complaints, and follow-ups...

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