Chapter 12, Problem 12.18MCQ

Canarsie Corporation uses a balanced scorecard to evaluate its digital camera manufacturing operation. Which of the following statements with respect to balanced scorecards is/are correct?

1. I. A balanced scorecard reports management information regarding organizational performance in achieving goals classified by critical success factors to demonstrate that no single dimension of organizational performance can be relied upon to evaluate success.
2. II. Performance measures used in a balanced scorecard tend to be divided into financial, customer, internal business process, and learning and growth.
3. III. In a balanced scorecard, internal business processes are what the company does in its attempts to satisfy customers.
   1. 1. I and II only are correct.
   2. 2. II and III only are correct.
   3. 3. III only is correct.
   4. 4. I, II, and III are correct