Horngren's Cost Accounting: A Managerial Emphasis (16th Edition)
16th Edition
ISBN: 9780134475585
Author: Srikant M. Datar, Madhav V. Rajan
Publisher: PEARSON
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Textbook Question
Chapter 12, Problem 12.17MCQ
The balanced scorecard describes all of the following except which one?
- a. The descriptions of critical initiatives for the organization’s performance.
- b. The strategic goals.
- c. The related measures associated with strategic and tactical goals.
- d. The definition of strategic business
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Which of the following elements of the balanced scorecard defines the purpose of an action
taken within a company?
a. performance metrics
b. strategic objectives
c. strategic initiatives
d. performance targets
Classify the performance measures below into the most likely balanced scorecard perspective towhich it relates: customer (C), internal processes (P), innovation and growth (I), or financial (F). Customer complaints
Which of the following describes the best way to build/create a
balanced scorecard?
O a. Step 1. Create a strategy map that captures the company's strategy and
shows the cause-and-effect relationships (links) between different parts of the
strategy. Step 2. Define performance measures in each of the 4 perspectie
or categories of the Balanced Scorecard based on the strategy map
O a. Step 1. Examine best practices for "Key Performance Indicators' used by
Fortune 500 companies. Step 2. Use all of the measures which are used in the
"best practice" examples.
O a Step 1. List all possible performance measures that the compaury could cse
Step 2. Put each measure into ane of the 4 perspectives" or categories of the
Balanced Scorecard.
Chapter 12 Solutions
Horngren's Cost Accounting: A Managerial Emphasis (16th Edition)
Ch. 12 - Define strategy.Ch. 12 - Describe the five key forces to consider when...Ch. 12 - Prob. 12.3QCh. 12 - What is a customer preference map, and why is it...Ch. 12 - Prob. 12.5QCh. 12 - What are four key perspectives in the balanced...Ch. 12 - What are the five types of conditions to consider...Ch. 12 - Describe three features of a good balanced...Ch. 12 - What are three important pitfalls to avoid when...Ch. 12 - Describe three key components in doing a strategic...
Ch. 12 - Why might an analyst incorporate the...Ch. 12 - How does an engineered cost differ from a...Ch. 12 - What is downsizing?Ch. 12 - What is a partial-productivity measure?Ch. 12 - Prob. 12.15QCh. 12 - Jacobs Inc. is a relatively new company that has...Ch. 12 - The balanced scorecard describes all of the...Ch. 12 - Canarsie Corporation uses a balanced scorecard to...Ch. 12 - Balanced scorecard. Pineway Electric manufactures...Ch. 12 - Analysis of growth, price-recovery, and...Ch. 12 - Strategy, balanced scorecard, merchandising...Ch. 12 - Strategic analysis of operating income...Ch. 12 - Analysis of growth, price-recovery, and...Ch. 12 - Identifying and managing unused capacity...Ch. 12 - Strategy, balanced scorecard. Stanmore Corporation...Ch. 12 - Strategic analysis of operating income...Ch. 12 - Analysis of growth, price-recovery, and...Ch. 12 - Identifying and managing unused capacity...Ch. 12 - Strategy, balanced scorecard, service company....Ch. 12 - Strategic analysis of operating income...Ch. 12 - Analysis of growth, price-recovery, and...Ch. 12 - Identifying and managing unused capacity...Ch. 12 - Balanced scorecard and strategy. Scott Company...Ch. 12 - Strategic analysis of operating income...Ch. 12 - Analysis of growth, price-recovery, and...Ch. 12 - Identifying and managing unused capacity...Ch. 12 - Balanced scorecard. Following is a random-order...Ch. 12 - Balanced scorecard. (R. Kaplan, adapted) Petrocal,...Ch. 12 - Balanced scorecard. Vic Corporation manufactures...Ch. 12 - Balanced scorecard, environmental, and social...Ch. 12 - Balanced scorecard, social performance. Comtex...Ch. 12 - Balanced scorecard, environmental, and social...Ch. 12 - Partial-productivity measurement. Gable Company...Ch. 12 - Total factor productivity (continuation of 12-43)....
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- Which of the following is nor a common goal of an organization? A. operational efficiency B. being acquired by another business C. achieving strategic goals D. measuring financial performancearrow_forwardGoal congruence in well-designed performance measurement systems best explains a congruence between ________. A. employees and the company B. strategic plans and the future C. decisions and outcomes D. feedback and measurementarrow_forwardThe following is the balanced scorecard for Smith Company: a. Label each element of the balanced scorecard. b. Identify the companys overall strategic objective (i.e., the strategic objective that all the other strategic objectives contribute to, whether directly or indirectly).arrow_forward
- Which of the following is not an objective used in the balanced scorecard approach? Customer Financial Vendor Learning and growtharrow_forwardWhich of the following statements is false? A. The four dimensions of performance that are considered in a balanced scorecard are financial, customer, internal process, and learning and growth B. A balanced scorecard will include qualitative and quantitative measures. C. Stakeholders cannot include stockholders. D. A balanced scorecard is the compatibility between personal goals and the goals of the organization.arrow_forwardComponents of the organization that are demotivating for purposes of performance management are known as ______. A. business goals B. strategic plans C. uncontrollable factors D. incentivesarrow_forward
- (Appendix 11A) Which of the following is a perspective of the Balanced Scorecard? a. Learning and growth (infrastructure) b. Internal business process c. Customer d. Financial e. All of these.arrow_forwardThe following comment was made by the CEO of a company that recently implemented the Balanced Scorecard: Responsibility in a strategic-based performance management system differs on the three Ds: Direction, Dimension, and Diffusion. Required: Explain how this comment describes differences in responsibility between an activity-based and a strategic-based performance management system.arrow_forwardExplain how performance measurement can help improve an organization's business sustainability efforts.arrow_forward
- Critically evaluate financial statements to assess organizational performance using a range of measures and benchmarks to make justified conclusions.arrow_forwardExplain how “balanced scorecard” is used in management accounting systems.arrow_forwardWhich of the following is not one of the elements of the balanced scorecard? a. strategic plan b. performance metrics c. strategic objectives d. performance perspectivesarrow_forward
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