How would you deal with resistance to change from your employees because they fear job loses? Introduction: Employees are usually very sensitive with job losses therefore when an organization is implementing or initiating a change they need to be well addressed and thought about. A change could be of any form where new organizational restructuring, new developments, concept modifications and etc.

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Mostlarge businesses rely on many complex processes to keep them running smoothly. Two large areas that impact large areas of business and IT are ERP and CRM. Respond to the following questions: • How do ERP and CRM help a company? What are the drawbacks to setting up those different types of systems in a business? What direct effects do these systems have on customers?

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Chapter 11, Problem 3DQ

Summary Introduction

To determine:

How would you deal with resistance to change from your employees because they fear job loses?

Introduction:

Employees are usually very sensitive with job losses therefore when an organization is implementing or initiating a change they need to be well addressed and thought about. A change could be of any form where new organizational restructuring, new developments, concept modifications and etc.

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Mostlarge businesses rely on many complex processes to keep them running smoothly. Two large areas that impact large areas of business and IT are ERP and CRM. Respond to the following questions: • How do ERP and CRM help a company? What are the drawbacks to setting up those different types of systems in a business? What direct effects do these systems have on customers?

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