MARKETING 2018
MARKETING 2018
19th Edition
ISBN: 9780357033753
Author: Pride
Publisher: CENGAGE L
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Chapter 1.1, Problem 1VC
Summary Introduction

Case summary:

The two electric engineers Person J and Person K started to make type A in their basement. They launched the Company N making Person K as the marketing director. The first beer was named as Product FT. The sales of craft beers were growing. This successful growth is ultimately because of the company’s corporate culture that is treating the employees and stakeholders with respect. Later after all the struggles and success Company NB launched its 2nd brewery in State NC and paved a way to expand its business all over the world.

Marketing refers to the set of institution, activity, and process of communication, creating, exchanging offerings, and delivering which has the values of clients, customers, society and partners at larger.

Characters in the case:

  • Company NB
  • Person J and Person K

To discuss: The way Company NB executed its marketing concept.

Marketing concept refers to the philosophy where the company needs to analyze the wants and needs of the consumers and to take decisions on customer satisfaction. It is better rather than competing with the others.

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The explanation of CLV is clear, but it would be beneficial to specify how you will track and calculate this over time. For instance, will you measure CLV by the total number of purchases, average spend, or length of subscription services?
Customer Satisfaction is a strong metric for understanding customer sentiment, but it could be expanded to discuss how actionable customer feedback will be used to refine marketing and product strategies. For example, will customer feedback be used to improve customer service, marketing messaging, or product features?
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