Chapter 1, Problem 1.6AAC

Summary Introduction

To determine:-

Listening skills of business people at their workplace are based on the below questions:-

• Amount of daily practice of active listening.
• A person they listen to on the job.
• To come to the conclusion whether people are listening or not.
• Negative outcomes of poor listening.
• Tips for better listening.

Introduction:-

Listening skills are an important aspect and part of the communication process. We all are well aware of ourselves that we are often not good listeners. Poor listening habits cost a lot when it comes to businesses or organizations as it might affect professional relationships. Active listening is not only focusing totally on the speaker but also showing some gestures through verbal and nonverbal actions that you are listening to what he is saying.