Essentials of Business Communication (MindTap Course List)
Essentials of Business Communication (MindTap Course List)
11th Edition
ISBN: 9781337386494
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 1, Problem 1.9AAC
Summary Introduction

To determine:

Whether the body language can be accurately interpreted by suggesting the attitudes that the below body movements denote:

  1. Whistling, wringing hands
  2. Bowed posture, twiddling thumbs
  3. Steepled hands, sprawling sitting position
  4. Rubbing hand through hair
  5. Open hands, unbuttoned coat
  6. Wringing hands, tugging ears

Introduction:

Body language is a non-verbal message which communicators recognize as being very powerful. It shows the feelings and attitudes of the senders. Even if there are no words, there is a message given by the body. Eyes, face, body all convey some message. Speakers’ true feelings can be predicted or interpreted through the eyes, body gestures, and postures.

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Burger Dome sells hamburgers, cheeseburgers, french fries, soft drinks, and milk shakes, as well as a limited number of specialty items and dessert selections. Although Burger Dome would like to serve each customer immediately, at times more customers arrive than can be handled by the Burger Dome food service staff. Thus, customers wait in line to place and receive their orders. Burger Dome analyzed data on customer arrivals and concluded that the arrival rate is 40 customers per hour. Burger Dome also studied the order-filling process and found that a single employee can process an average of 56 customer orders per hour. Burger Dome is concerned that the methods currently used to serve customers are resulting in excessive waiting times and a possible loss of sales. Management wants to conduct a waiting line study to help determine the best approach to reduce waiting times and improve service. Suppose Burger Dome establishes two servers but arranges the restaurant layout so that an…
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