You were hired by Hilltop Motors as a consultant to help the company plan a new information system. Hilltop is an old-line dealership, and the prior owner was slow to change. A new management team has taken over, and they are eager to develop a first-class system. Right now, you are reviewing the service department, which is going through a major expansion. You decide to create a model of the service department in the form of a use case diagram. The main actors in the service operation are customers; service writers, who prepare work orders and invoices; and mechanics, who perform the work. You are meeting with the management team tomorrow morning. Create a draft of the diagram to present to them.

Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
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You were hired by Hilltop Motors as a consultant to help the company plan a new information
system. Hilltop is an old-line dealership, and the prior owner was slow to change. A new
management team has taken over, and they are eager to develop a first-class system. Right
now, you are reviewing the service department, which is going through a major expansion.
You decide to create a model of the service department in the form of a use case diagram.
The main actors in the service operation are customers; service writers, who prepare
work orders and invoices; and mechanics, who perform the work. You are meeting with the
management team tomorrow morning. Create a draft of the diagram to present to them.

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