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- Read the Case Study in the Text: Case Study 9.1 HMS Ltd. Written by Svante Andersson, Halmstad University, Sweden.
- Write a summary analysis and answer the Case Study Questions.
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- Precision Delivery Inc. Case StudyPrecision Delivery Inc. (PDI) is a package pickup and delivery service for homes and small businesses.PDI specializes in packages of 50 pounds or less and has a full-price rebate policy for any pickup ordelivery made outside the customer-designated 15-minute window. PDI advertising proudly states,“Pickup and delivery at your convenience, not ours.”PDI has facilities at 2 locations, Downtown and Suburbia, each servicing customers within a 15-mileradius with pickup and deliveries made by truck or bicycle. Customers designate a 15-minute windowfor their packages to be picked up or delivered. PDI charges customers $5 per package plus $1 perpound (50-pound maximum).PDI Sales Operators receive pickup and delivery requests by phone from customers. Dispatchers issueinstructions to Field Operators for pickups and deliveries. To ensure prompt service, Dispatchers planfor 30 minutes of travel time, one way, for each pickup or delivery and target arrival time for…Case study #1: It is during the pandemic, your parents decided to build a small business in the city. It was a small convenient store that sell various goods. During the first month of the operation, your parents are extremely happy as it is earning well. The business does not hire staff as your parents decided to oversee the operation. However, in the next few months, the business has been not receiving enough profit to sustain business. You have learned that your parents are not recording the transaction of the business and do not keep any financial records that made difficult to monitor the income and expenses. Hence, what are the actions you may take to improve the management of the business in regards to its cash?Case Analysis: Auditing Agencies Unearth Procurement Scam Two government auditing agencies have unearthed serious irregularities in the procurement of relief items worth Shs10b. Two forensic audits by the Office of the Auditor General (OAG) and the Public Procurement and Disposal of Assets (PPDA), dated September 7, 2021, and April 12, 2022, respectively, put senior officials on the spot for allegedly causing financial losses to the taxpayer. Copies of the findings seen by this newspaper point to alleged forgeries, collusion between some officials and suppliers, and failure to adhere to key critical procurement regulations. Our analysis of a cache of official documents of the contentious procurements, which dovetails with findings by government auditors, shows that contracted companies supplied items without a contract specifying quality, leading to the delivery of substandard items. The auditors found some officials culpable of undertaking contracts with values exceeding Shs200m…
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- How does Total Quality Management (TQM) relate to safety programs, and how would you as a safety professional or manager enhance safety in the construction industry by using TQM?Case Study: Mr. Felix Cross, is a well-known and successful businessman who is involved in a variety of business ventures in Saint Lucia. One of those ventures is the largest coconut plantation in Saint Lucia, located in the Roseau Valley on the West Coast. Between the years 2012 to 2018 the plantation experienced a year-on-year increase in profitability as it had progressively become the largest supplier of coconuts to the many small businesses that plied their trade as road-side coconut water vendors. From late 2018 through to 2019, Mr. Cross noticed a progressive decline in the volume of coconuts being purchased from his plantation as an increasing number of regulations and restrictions were being placed upon the vendors, with regards to the locations they were allowed to trade. Though the coconut plantation business was still profitable, demand had dropped off to a point where only 60% of the nuts being harvested were being sold on to vendors. The remaining nuts were laid to waste.…Specify four ways in which Holly might respond positively to the ideas contributed by the team members.