Describe in your own words what spirituality is and how it is supported by the company's values. What elements do you identify as failures in the management of the case by the manager? What would you have recommended to Lisa that she should do in this case? What strategies would you have recommended to the manager to get Lisa included in the work team? Do you think organizations should incorporate spirituality into training programs? Why yes or why not? Conclusion: Conclude by arguing how you would handle the issue of cultural, ethnic and spiritual differences, if you were a company manager.
Case Study: Lisa has a job offer withdrawn.
Lisa is a Muslim woman (who practices Islam). She recently moved to the United States with her family and has achieved great assimilation into American culture. Lisa, who is dark-skinned, likes to follow the tradition of having her head covered with the hijab (Muslim religious and cultural covering). Also, she speaks perfect English and studies business administration. Like all college students, she was looking for a part-time job and spotted one at a cafe near her apartment. She applied for her job and her manager interviewed her over the phone, just as she did with all the candidates. The manager was fascinated with her, so he offered her the job.
On her first day at work, when the manager met her, he looked at her very surprised and quickly informed her that they had already found someone with better experience for the position, so he indicated that he was withdrawing the job offer. . Lisa kindly questioned the manager about her decision. He told her that there were elements of her in her that certainly did not fit with the type of client who visited the place and that he could be uncomfortable for them. She questioned whether she was referring to her Muslim appearance, to which the manager replied, "There are definitely places for every expression and if you agree to remove the hijab, I may reconsider my decision." Lisa left the place frustrated and wondered what she should do.
Describe in your own words what spirituality is and how it is supported by the company's values.
What elements do you identify as failures in the management of the case by the manager?
What would you have recommended to Lisa that she should do in this case?
What strategies would you have recommended to the manager to get Lisa included in the work team?
Do you think organizations should incorporate spirituality into training programs? Why yes or why not?
Conclusion: Conclude by arguing how you would handle the issue of cultural, ethnic and spiritual differences, if you were a company manager.
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