Homework Help is Here – Start Your Trial Now!
Business
Marketing
walim ve to wait for another five minutes. The COVID-19 guidelines of social distancing were t strictly implemented at the store. Using the SEVRQUAL framework, identify the vice gaps and suggest how the company can deliver superior service quality to its stomers.

walim ve to wait for another five minutes. The COVID-19 guidelines of social distancing were t strictly implemented at the store. Using the SEVRQUAL framework, identify the vice gaps and suggest how the company can deliver superior service quality to its stomers.

Principles Of Marketing
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
See similar textbooks
icon
Related questions
Question
b) The CEO of Jubilant Foods recently said that all outlets have been maintaining the highest standards of safety and all their employees have been fully vaccinated. You recently went out to get a pizza from Domino's. Due to COVID-19, the company is only allowing take-aways. You ordered the pizza using the mobile application and made the payment online. You got the order number and waiting time of 12 minutes. However, you have to wait for another five minutes. The COVID-19 guidelines of social distancing were not strictly implemented at the store. Using the SEVRQUAL framework, identify the service gaps and suggest how the company can deliver superior service quality to its customers.
Transcribed Image Text:b) The CEO of Jubilant Foods recently said that all outlets have been maintaining the highest standards of safety and all their employees have been fully vaccinated. You recently went out to get a pizza from Domino's. Due to COVID-19, the company is only allowing take-aways. You ordered the pizza using the mobile application and made the payment online. You got the order number and waiting time of 12 minutes. However, you have to wait for another five minutes. The COVID-19 guidelines of social distancing were not strictly implemented at the store. Using the SEVRQUAL framework, identify the service gaps and suggest how the company can deliver superior service quality to its customers.
Expert Solution
steps

Step by step

Solved in 2 steps

SEE SOLUTIONCheck out a sample Q&A here
Blurred answer
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Principles Of Marketing
Principles Of Marketing
Marketing
ISBN:
9780134492513
Author:
Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:
Pearson Higher Education,
Marketing
Marketing
Marketing
ISBN:
9781259924040
Author:
Roger A. Kerin, Steven W. Hartley
Publisher:
McGraw-Hill Education
Foundations of Business (MindTap Course List)
Foundations of Business (MindTap Course List)
Marketing
ISBN:
9781337386920
Author:
William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:
Cengage Learning
Marketing: An Introduction (13th Edition)
Marketing: An Introduction (13th Edition)
Marketing
ISBN:
9780134149530
Author:
Gary Armstrong, Philip Kotler
Publisher:
PEARSON
MKTG 12:STUDENT ED.-TEXT
MKTG 12:STUDENT ED.-TEXT
Marketing
ISBN:
9781337407595
Author:
Lamb
Publisher:
Cengage
Contemporary Marketing
Contemporary Marketing
Marketing
ISBN:
9780357033777
Author:
Louis E. Boone, David L. Kurtz
Publisher:
Cengage Learning
SEE MORE TEXTBOOKS