Victor views these suggestions as attacks directed at him and as resistance on the part of the staff. He feels like every time he makes a suggestion, he is thrown a curveball from one of the younger staff members. Why is this happening to him now? He knows he has to manage this. F. Discuss the importance of culture in the case.
Managing Organizational Change
Victor is the head of a division in a state agency. He has been in his management position for 15
years and has worked his way up to his current position. Throughout his career, he has seen
many people leave and join the department. He has stayed because he enjoys public service and
working with familiar faces in the agency. He also knows that he brings his many years of
experiences in a public agency to the table when solving problems. His personality fits the
working environment of a state agency; he likes working with the familiarity of rules and
procedures.
Victor is proud of his service, but he is really looking forward to his retirement, which, for him,
is not coming soon enough. Within the last few years, lots of changes have occurred on a
department level that is also changing much of the familiar procedures, rules, and norms that
Victor has been accustomed to during his 25 years in the department. Some of these changes
include hiring younger staff, reorganization of job responsibilities, performance plans to increase
staff competencies and skills in new areas, and recent layoffs to help balance the budget.
As part of his attempt to make his mark on the division, and to bring in past experiences that he
thinks can be of value, Victor proposed numerous ideas for the division at a staff meeting. His
staff—which, in recent years, has become increasingly more diverse in demographics and
cultural backgrounds—suggests improvements and changes to his ideas. They are not so sure
that his changes are the most appropriate given the overall strategic directions of the department.
Furthermore, they are not sure how they can implement strategies when the ideas call for
outdated resources and technology. Some of the younger staff members are more vocal and
mention recent trends and practices in strategic thinking that could be more beneficial to
accomplishing the division goals.
Victor views these suggestions as attacks directed at him and as resistance on the part of the
staff. He feels like every time he makes a suggestion, he is thrown a curveball from one of the younger staff members. Why is this happening to him now? He knows he has to manage this.
F. Discuss the importance of culture in the case.
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