Telecommunications is also one of the service economy, one of problem is about resolving massive customer complaints on products and services, from prepaid vs. postpaid, mobile broadband, and smartphones, telecommunications companies encounter a huge amount of customer queries and complaints regarding their products and services each day. How can telcos solve these problems for being one of the service economy?
Telecommunications is also one of the service economy, one of problem is about resolving massive customer complaints on products and services, from prepaid vs. postpaid, mobile broadband, and smartphones, telecommunications companies encounter a huge amount of customer queries and complaints regarding their products and services each day. How can telcos solve these problems for being one of the service economy?
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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- Telecommunications is also one of the service economy, one of problem is about resolving massive customer complaints on products and services, from prepaid vs. postpaid, mobile broadband, and smartphones, telecommunications companies encounter a huge amount of customer queries and complaints regarding their products and services each day. How can telcos solve these problems for being one of the service economy?
- Explain why is it hard to be consistent in giving service because of the nature of service of being intangible? Give at least three (3) examples.
- Efforts to maintain social distancing could also lead to wider use of e-payment for utilities, banking and insurance etc. How does online payment platforms change & help in this pandemic.
- Give at 3 reasons why should study service.
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