According to the topic written above Propose at least two ideas for improving process from any perspectives: for example: (a) equipment perspective, (b) employees perspective, (c) IT & IS technologies perspective, etc. Also explain how your suggestions will solve business process issues?
According to the topic written above Propose at least two ideas for improving process from any perspectives: for example: (a) equipment perspective, (b) employees perspective, (c) IT & IS technologies perspective, etc. Also explain how your suggestions will solve business process issues?
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
Related questions
Question
Issues:
The Saudi Arabian market was initially introduced to online meal delivery services by HungerStation, one of the first and most popular food delivery apps in the country. However, the platform is beginning to lose many of its devoted users and receives an increasing number of complaints. Problems may be as the following:
- Delays can be caused by things like traffic congestion, wrong addresses, or a large number of orders, which lead to unhappy consumers and possible business loss.
- It is essential to respond quickly and effectively to consumer inquiries, complaints, or difficulties. Negative client evaluations and a tarnished reputation can be brought on by poor customer service, slow response times, or failure to address issues.
- Communication breakdown with partner restaurants or poor management might cause incomplete orders, incomplete deliveries, or delays.
- There are many businesses fighting for market share in the fiercely competitive online food delivery market. Continuous innovation, intelligent marketing, and top-notch customer service are necessary to stay ahead of the competition, win new clients, and keep old ones.
- Due to worries about profit margins, quality control, or a preference for in-house delivery operations, some restaurants may be unwilling to collaborate with food delivery companies.
- Without the advantages and protections of regular employment, delivery employees often work as independent contractors or freelancers. This may lead to unstable employment and restricted access to benefits like health insurance or retirement plans.
According to the topic written above
- Propose at least two ideas for improving process from any perspectives: for example: (a) equipment perspective, (b) employees perspective, (c) IT & IS technologies perspective, etc.
- Also explain how your suggestions will solve business process issues?
Expert Solution
This question has been solved!
Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.
Step by step
Solved in 4 steps
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, marketing and related others by exploring similar questions and additional content below.Recommended textbooks for you
Principles Of Marketing
Marketing
ISBN:
9780134492513
Author:
Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:
Pearson Higher Education,
Marketing
Marketing
ISBN:
9781259924040
Author:
Roger A. Kerin, Steven W. Hartley
Publisher:
McGraw-Hill Education
Foundations of Business (MindTap Course List)
Marketing
ISBN:
9781337386920
Author:
William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:
Cengage Learning
Principles Of Marketing
Marketing
ISBN:
9780134492513
Author:
Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:
Pearson Higher Education,
Marketing
Marketing
ISBN:
9781259924040
Author:
Roger A. Kerin, Steven W. Hartley
Publisher:
McGraw-Hill Education
Foundations of Business (MindTap Course List)
Marketing
ISBN:
9781337386920
Author:
William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:
Cengage Learning
Marketing: An Introduction (13th Edition)
Marketing
ISBN:
9780134149530
Author:
Gary Armstrong, Philip Kotler
Publisher:
PEARSON
Contemporary Marketing
Marketing
ISBN:
9780357033777
Author:
Louis E. Boone, David L. Kurtz
Publisher:
Cengage Learning