Issues:The Saudi Arabian market was initially introduced to online meal delivery services by HungerStation, one of the first and most popular food delivery apps in the country. However, the platform is beginning to lose many of its devoted users and receives an increasing number of complaints. Problems may be as the following:Delays can be caused by things like traffic congestion, wrong addresses, or a large number of orders, which lead to unhappy consumers and possible business loss.It is essential to respond quickly and effectively to consumer inquiries, complaints, or difficulties. Negative client evaluations and a tarnished reputation can be brought on by poor customer service, slow response times, or failure to address issues.Communication breakdown with partner restaurants or poor management might cause incomplete orders, incomplete deliveries, or delays.There are many businesses fighting for market share in the fiercely competitive online food delivery market. Continuous innovation, intelligent marketing, and top-notch customer service are necessary to stay ahead of the competition, win new clients, and keep old ones.Due to worries about profit margins, quality control, or a preference for in-house delivery operations, some restaurants may be unwilling to collaborate with food delivery companies.Without the advantages and protections of regular employment, delivery employees often work as independent contractors or freelancers. This may lead to unstable employment and restricted access to benefits like health insurance or retirement plans.According to the topic written abovePropose at least two ideas for improving process from any perspectives: for example: (a) equipment perspective, (b) employees perspective, (c) IT & IS technologies perspective, etc.Also explain how your suggestions will solve business process issues?

In the fiercely competitive online food delivery market, addressing challenges and improving the…

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Purchasing and Supply Chain Management

6th Edition

ISBN:9781285869681

Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

Publisher:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

ChapterC: Cases

Section: Chapter Questions

Problem 3.8A

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The Saudi Arabian market was initially introduced to online meal delivery services by HungerStation, one of the first and most popular food delivery apps in the country. However, the platform is beginning to lose many of its devoted users and receives an increasing number of complaints. Problems may be as the following:

Delays can be caused by things like traffic congestion, wrong addresses, or a large number of orders, which lead to unhappy consumers and possible business loss.
It is essential to respond quickly and effectively to consumer inquiries, complaints, or difficulties. Negative client evaluations and a tarnished reputation can be brought on by poor customer service, slow response times, or failure to address issues.
Communication breakdown with partner restaurants or poor management might cause incomplete orders, incomplete deliveries, or delays.
There are many businesses fighting for market share in the fiercely competitive online food delivery market. Continuous innovation, intelligent marketing, and top-notch customer service are necessary to stay ahead of the competition, win new clients, and keep old ones.
Due to worries about profit margins, quality control, or a preference for in-house delivery operations, some restaurants may be unwilling to collaborate with food delivery companies.
Without the advantages and protections of regular employment, delivery employees often work as independent contractors or freelancers. This may lead to unstable employment and restricted access to benefits like health insurance or retirement plans.

According to the topic written above

Propose at least two ideas for improving process from any perspectives: for example: (a) equipment perspective, (b) employees perspective, (c) IT & IS technologies perspective, etc.

Also explain how your suggestions will solve business process issues?

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According to the topic written above Propose at least two ideas for improving process from any perspectives: for example: (a) equipment perspective, (b) employees perspective, (c) IT & IS technologies perspective, etc. Also explain how your suggestions will solve business process issues?