Describe a service system that you use. What are the CTQs that are important to you? How do you think that DMAIC could be applied to this process?
Describe a service system that you use. What are the CTQs that are important to you? How do you think that DMAIC could be applied to this process?
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Question
Describe a service system that you use. What are the
CTQs that are important to you? How do you think
that DMAIC could be applied to this process?
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